PenFed Credit Union · 1 day ago
Workforce Technology Tech I
McLean, VA
Full-time
Onsite
Entry Level
2+ years expPenFed Credit Union is seeking a Workforce Technology Tech I to ensure exceptional service and technical support for IT customers. The role involves providing technical assistance, resolving hardware and software issues, and handling IT equipment installations and upgrades.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Provide excellent service while fulfilling IT customer requests or resolving IT customer problems
Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible
Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices
Be familiar with and follow team policies, processes and procedures
Provide technical support and assist IT customers in the use of hardware and software
Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems
Image and configure workstations in accordance with PenFed standard operating procedures
Provide technical support to board members and corporate officials for PenFed provided hardware devices and software as needed
Provide infrequent hands on support to other departments during implementations and problem resolution
Provide timely and accurate updates to PenFed's incident, request and problem management system
Serve "on-call" shift as assigned
Qualification
Required
Minimum of two (2) years' of experience in IT Customer Service is required
Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products
Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
Basic knowledge of TCP/IP and LAN switches
Equivalent combination of education and experience is considered
Preferred
Associate's Degree in Information Technology or a related field is preferred
Minimum of three (3) years' of experience in IT Customer Service is preferred
CompTIA A+, ITIL Foundations V3 certifications are preferred
Benefits
Comprehensive health, dental, and vision plans
Paid time off
Paid parental leave
Care support
Fitness center access
401(k) match
Employee loan discounts
Fully paid life and disability coverage
Education assistance
Community involvement
Volunteer opportunities
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase