GAF · 22 hours ago
Warranty Claims Examiner
Parsippany, NJ
Full-time
Hybrid
New Grad, Entry Level
$52K/yr - $72K/yrGAF is a company that empowers its employees to support each other and their customers. The Residential Warranty Claims Examiner will manage warranty claims, ensuring exceptional service and resolution for both internal and external customers.
Building MaterialCommercialConstructionManufacturingReal EstateResidential
No H1B
Responsibilities
Efficiently manage the day-to-day activities related to new and existing residential warranty claims, which includes but is not limited to research and investigation, assignment of work orders, preparation of various communications throughout the life-cycle of the claim, and resolution
Apply business reasoning and critical thinking to recommend solutions to best support our customers and their Claim experience
Deliver investigation and resolution of customer concerns, complaints, and disputes in a timely and empathetic manner
Proactively follow-up with our customers to provide a seamless experience, gathering necessary claim and contractor information and confirming work-order statuses
Highly organized and possess strong attention to detail
Effectively communicate claim status and resolution with internal and external customers
Create and maintain close relationships with internal and external customers to align with our world class customer service model. This will include a comfort level with direct communication with the contractor and GAF sales team
Participate in ongoing training for GAF Residential products
Support the development and implementation of workflow, processes and system improvements
Qualification
Required
H.S. Diploma or General Education Degree (GED) Required
Past customer service experience
Strong written and verbal communications skills
Excellent listening skills to empathize with the customer
The ability to collaborate and work effectively with a team
Proficient in Google Business Suites
Ability to assess a customer's needs, to offer and recommend solutions via phone and email communications
Ability to work cross functionally and collaboratively to create a seamless end-to-end customer experience
Ability to recommend solutions to problems that will enhance the customer experience
Ability to deal with change and take the initiative to move-forward with the claim resolution process
Proactive and customer friendly communication style
Demonstrates a dedication for supporting our customers
Highly self-motivated
Preferred
Bachelor's Degree Preferred
Benefits
We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Our Family-Building benefits support the many different journeys to fertility and parenthood.
Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
Company
GAF
GAF has become North America’s largest manufacturer of commercial and residential roofing.
Founded in 1886
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Altmeyer
Chief Executive Officer
Recent News
Business Wire
2025-11-11
Company data provided by crunchbase