Invited · 19 hours ago
Part-Time Receptionist/Concierge
DFW Metroplex
Part-time
Onsite
Entry Level
1+ years expInvited is a dynamic company in the hospitality and service industry, aiming to enrich the lives of its members and guests. The Concierge role focuses on delivering exceptional service, managing phone calls, reservations, and fostering connections to enhance member satisfaction.
EventsFantasy SportsGaming
Responsibilities
Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
Assist with member communications, including social media efforts, newsletters, and event announcements
Make outbound calls to new and at-risk members to ensure engagement and retention
Support member experience initiatives by promoting club offerings and assisting with key projects
Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards
Conduct proactive phone calls to confirm member reservations for dining and events
Oversee the reservation process for the club’s dining facilities, ensuring accurate booking details and timely confirmations
Actively promote upcoming events and assist in event registration and follow-ups to encourage participation
Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system
Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records
Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy
Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits
Maintain up-to-date member profiles, including personal preferences and special occasions
Communicate any known member’s allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience
Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas
Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management
Follow all company, club, and department policies, procedures, and instructions
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success
Qualification
Required
High school diploma or equivalent
A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
Possess a service-oriented mindset with the ability to make every member and guest feel valued
Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
Professional and welcoming phone demeanor
Positive attitude with a collaborative team spirit
Preferred
Strong communication skills across various channels, including verbal, written, phone, text, and social media
Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
Strong organizational skills with keen attention to detail
Exceptional listening skills, with the ability to understand and respond to member and guest needs
Proficient in Microsoft Office applications, including Word, Outlook, and Excel
Effective multitasker with strong time management and prioritization skills
Benefits
Medical, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )
Company
Invited
Invited is a dynamic lifestyle company that brings people together that has redefined the private club industry.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Pillsbury
CEO
Eric Dugan
SVP, Chief Accounting Officer
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