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Albany Medical Center · 9 hours ago

TSH Training Coordinator- Access Services

Saratoga Springs, NY

Full-time

Onsite

Mid Level

$52K/yr - $78K/yr

Albany Medical Center is seeking a detail-oriented and dynamic Training Coordinator for Access Services. The role involves developing, implementing, and overseeing training programs focused on health insurance products, policies, and procedures, ensuring competency and effective learning experiences for employees.

Hospital & Health Care

Responsibilities

Developing and Training the gateway team for access of services to AMHS

The development of a creative; multi-dimensional training program for the adult learner ensuring competency is fairly assessed

Training of new system updates and enhancements as well as oversight of the department policy and procedure manual

Works closely with the Hospital, Practice, Center for Excellence and Training Leadership Team to ensure the training program is designed to support changing operations of a diverse population in multiple system applications with healthcare focus specific to Pre-Service functions

Responsible for design and delivery of dynamic instruction with emphasis on patient-centered customer service for Patient Engagement Center staff and Access Services staff, with focus specific to healthcare Access Services for Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice

The Academy Training Program coordinates with training schedule for Hospital and Practice programs in multiple system applications

Candidates will have demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees

Qualification

Health insurance knowledgeTraining program developmentPatient-centered customer serviceSystem application trainingInterpersonal skills developmentBachelor's degreeCHAA certification