Hologrow · 21 hours ago
Head of Loyalty & CRM
San Francisco Bay Area
Full-time
Onsite
Director/ExecutiveHologrow is a personalized video growth engine designed for e-commerce businesses, and they are seeking a Head of Loyalty & CRM. This role focuses on driving customer retention, improving customer experience, and managing customer segmentation strategies while overseeing the CRM system and collaborating with cross-functional teams.
Computer Software
Responsibilities
Driving customer retention and improving customer experience
Developing and executing personalized loyalty programs
Managing customer segmentation strategies
Strategic oversight of the CRM system
Analyzing customer data to inform business decisions
Collaborating with cross-functional teams to enhance overall customer relationships
Qualification
Required
Strong experience in Customer Retention and enhancing Customer Experience initiatives
Proficiency in Analytical Skills and utilizing customer data to drive insights and strategies
Proven expertise in Market Segmentation techniques and personalized campaign development
Excellent Team Management capabilities, including leading cross-functional teams and building collaborative relationships
Strategic thinking, problem-solving abilities, and a results-driven mindset
Bachelor's degree in Marketing, Business Administration, or a related field; advanced degree preferred
Experience in CRM strategy development and execution is highly beneficial
Preferred
Familiarity with e-commerce or digital marketing environments is a plus
Company
Hologrow
Hologrow Hologrow is a personalized video growth engine for e-commerce.
Founded in 2025
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase