Bunzl Distribution NA · 20 hours ago
Customer Service Representative - Retail (Long Island, NY)
Bethpage, NY
Full-time
Onsite
Mid Level
$22/hr - $26/hr
3+ years expBunzl Distribution NA is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, non‑Food Retail, and Safety industries. They are seeking a Customer Service Representative to provide support for retail store customers by answering inquiries, processing orders, and resolving issues to ensure customer satisfaction.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Handle a variety of in-bound calls to determine the appropriate course of action
Ensure delivery of excellent customer services through fast and accurate processing of orders
Provide pricing and delivery information and processes orders
Communicate and coordinate with other departments to resolve inquiries
Serve as a liaison between customers and the sales department
Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders
Assist customers in the selection of products according to their needs/requirements
Utilize computer systems to assist with pricing, availability and alternate product selection
Receive orders and resolves pricing situations encountered during customer transactions using current sales policies
Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requests
Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)
Learn about our WLS system and help in data entry and some inventory control functions
Qualification
Required
High School Diploma or GED required
Excellent communication skills and proactive problem-solving abilities
Multi-task oriented
Customer centric attitude
Strong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMs
Preferred
Minimum 3 years customer service experience preferred
College Degree preferred
Familiarity AS400 preferred
Benefits
Competitive salaries
Comfortable work environment
Full range of benefits including a 401k with a company match
Company
Bunzl Distribution NA
Bunzl Distribution USA, Inc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jim McCool
Chief Executive Officer
Recent News
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