Landis+Gyr · 15 hours ago
Associate NOC Technician
Lenexa, KS
Full-time
Onsite
Entry Level
1+ years expLandis+Gyr is a global leader in energy management solutions, empowering utilities and consumers to optimize energy usage. The NOC Technician is responsible for monitoring data centers and providing technical support, ensuring effective communication and incident management within the organization.
ElectronicsEnergyEnergy Efficiency
Responsibilities
Monitoring of the Production and Disaster Recovery Data Centers and related components
Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement
Troubleshooting and sustaining/improving managed service Radio Frequency (RF) and Internet Protocol (IP) network capabilities through the use of various monitoring tools and applications
Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc
Works independently 70%+ of the time
Triage, diagnose and escalate incidents to other support groups; responsible for sharing knowledge for all escalated incidents
Each shift (day, swing and night) will be responsible for communicating the Shift Brief documentation to the next shift
Logs, accurately tracks and documents all work within ticketing system, Customer relationship management (CRM)
Acts as communication hub for all of Customer Operations unplanned incidents and scheduled events
Resolve customer complaints via phone, email, and CRM
Supports and adheres to Company’s core values
Performs other duties or responsibilities as assigned or required
Supports and adheres to Company’s Code of Conduct and Ethics Policy
Represents Company in a positive, professional manner when working with both internal and external customers
Qualification
Required
Associates Degree
1 - 3 + years of experience in customer service, technical support in related field, or utility industry
Experience with the following software programs and operating systems: Windows, Windows Server Environment, Microsoft Office, SQL Server, Oracle, UNIX, Sun Solaris or related programs
Experience with general PC hardware, communication devices, and/or networking
Experience with case creation and management using ticketing software
Ability to multi-task & prioritize
Personal Computer skills
Proficient with Microsoft Office Suite
Keyboard/typing skills
Ability to effectively communicate both verbally and in writing
Write and execute SQL and Oracle queries
Data analysis and ability to proactively identify trends
Technical troubleshooting
Self-motivated
Strong customer service experience
Excellent phone etiquette
Experience with Microsoft PowerShell
Ability to work independently and with a team
Strong sense of urgency to resolve or escalate issues
Taking calls 25% of the day, from both internal and external customers
Decision-making abilities that affect department only
Preferred
RF experience desirable
Utility operations experience desirable
A combination of education and experience may be considered
Benefits
Medical, dental and vision coverage
Life insurance
401(k)-retirement plan featuring a generous company match incentive
Three (3) weeks of Paid Time Off (PTO)
Eleven (11) paid holidays
Tuition reimbursement program
Optional pet insurance
Supplemental medical coverage
A host of other perks to ensure the health, wellness, and enrichment of our team members
Company
Landis+Gyr
Landis+Gyr is focused on metering and other technologies related to the management of energy.
5001-10000 employees
H1B Sponsorship
Landis+Gyr has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (9)
2021 (24)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$765MKey Investors
aPriori Capital Partners
2024-03-04Post Ipo Debt· $500M
2017-07-21IPO
2011-07-26Corporate Round
Leadership Team
Peter Mainz
Chief Executive Officer
Jeff Seabloom
Chief Technology Officer
Recent News
Benzinga.com
2026-01-15
Company data provided by crunchbase