CBTS · 20 hours ago
Service Management Tools Lead Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expCBTS is a company focused on service management solutions, and they are seeking a Service Management Tools Lead Engineer. This role is responsible for executing the Service Management Tools strategy at a technical level, managing systems and tools applications, and collaborating with various stakeholders to ensure effective service management.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
Hiring Manager
Prem Kumar (PK)
Responsibilities
Executes the technical direction and focus for service management tools implementation, operation, and maintenance; has an understanding of the vision and translates that into the appropriate technical execution
Manages systems and/or tools applications while supporting development roadmaps and project tasks
Actively works with business unit management and decision-makers to execute towards the project backlog, collaborating on establishing business-driven priorities for fixes and enhancements
Accountable for all system and applications best practices and methodologies including scope and expectations management, requirements management, iterative release management, and testing, quality, and code control
Accountable for execution of effective systems management and underlying infrastructure of service management platforms; directs efforts to ensure CBTS systems maintain high reliability, acceptable performance, and adequate capacity
Provides valuable insight and promotes a positive team atmosphere
Interacts with key vendors and partners as needed to improve the breadth and depth of the service management tools functionality and relevance; additionally, collaborates with providers when appropriate for joint development efforts
May participate in a pre-sales capacity for strategic customer opportunities
Provide systems and applications support metrics and respond proactively to trends and performance needs
Builds and maintains strong working relationships with all levels of CBTS and customer personnel
Maintains an understanding of CBTS Managed Services Tools & ITSM service offerings and technical capabilities
Provides input into development of monitoring and service management processes by which CBTS will manage and grow its ability to serve customers
Makes disciplined use of tracking and reporting vehicles to capture project activities and progress and provides details to clients and CBTS management as needed
Qualification
Required
4 to 8 years of relevant experience
Experience managing monitoring platforms like LogicMonitor, ScienceLogic SL1, Solarwinds, Nagios, etc
Experience with ITIL-based service management/ticketing systems – ServiceNow, Zendesk, Freshworks, ManageEngine, etc
Experience with coding/scripting against public APIs using languages such as Groovy, Python, etc
ITIL framework familiarity
Systems or applications implementation experience
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
H1B Sponsorship
CBTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
Company data provided by crunchbase