Liquid Fuel · 5 hours ago
Director of Customer Success
United States
Full-time
Remote
Director/ExecutiveLiquid Fuel is a company that offers a revolutionary Sports and Hydration beverage designed to optimize athletic performance. They are seeking a Director of Customer Success who will oversee customer satisfaction, retention, and overall experience while managing key accounts and leading a team to deliver exceptional service.
Food & Beverages
Responsibilities
Oversee customer satisfaction, retention, and overall experience
Driving customer engagement strategies
Managing key accounts
Fostering strong client relationships
Leading a team to deliver exceptional service
Developing and implementing processes to ensure customer success and long-term loyalty
Qualification
Required
Proficiency in Customer Satisfaction and Customer Retention strategies to enhance long-term partnerships
Strong capabilities in Account Management to manage and expand key client relationships
Proven experience in Team Leadership, including motivating and managing a high-performing customer success team
Deep understanding of Customer Experience processes and practices
Exceptional communication and interpersonal skills to foster trust and collaboration
Analytical mindset with the ability to use data-driven insights for performance improvement
Preferred
Experience in sports, health, or fitness-oriented industries is a plus
Bachelor's degree in Business Administration, Marketing, or a related field preferred
Company
Liquid Fuel
What Makes Us Unique? LiquidFuel™ provides athletes with key ingredients they have been missing in a Sports and Hydration beverage by combining a slow-release carbohydrate to maintain higher levels of energy and steady blood sugar control to maximize your performance.
Founded in 2017
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Kyle Coleman
Chief Executive Officer & Co-Founder
Tavis Piattoly, MS, RD, LDN
Co-Founder and Chief Innovation Officer/Formulator
Company data provided by crunchbase