Sika · 6 hours ago
Customer Service Representative
Lewisville, TX
Full-time
Onsite
Mid, Senior Level
5+ years expSika is a worldwide innovation and sustainability leader in the development and production of systems and products for various industries. They are currently seeking a Customer Service Representative to provide excellent support to customers, ensuring accurate order processing and communication.
Building MaterialChemicalIndustrialManufacturingMiningPrecious Metals
Responsibilities
Place customer orders and arrange for delivery via customers’ preferences
Enter all customer pricing into SAP for invoicing accuracy
Update pricing when project pricing is sent by regional managers
Consolidate orders so that customers receive best freight charges
Respond to needs of the customer by phone or email quickly and accurately
Assist other customer service reps when needed
Communicate order status to customers quickly and accurately
Process RMAs, credits and rebills within required timeframes
Increase customer awareness and satisfaction through personal contacts and/or visits
Attend regional meetings to increase relationships with sales personnel
Qualification
Required
Customer Service background
Excellent computer skills- knowledge of SAP a plus
Min. 5 years in customer-assisted roles
Ability to act independently and make decisions
Ability to effectively interact with customers and other departments
Excellent organizational skills
Benefits
401k with Generous Company Match
Bonuses
Medical, Dental, and Vision Benefits
Paid Parental Leave
Life Insurance
Disability Insurance
Paid time off, paid holidays
Floating holidays + Paid Volunteer Time
Wellness/Fitness Reimbursements
Education Assistance
Professional Development Opportunities
Employee Referral Program & More!
Company
Sika
Sika is a chemical company that produces systems and products for bonding, sealing, and protecting in the building and industrial sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.31B2025-11-11Post Ipo Debt· $749.64M
2025-03-03Post Ipo Debt· $557.53M
1995-04-07IPO
Leadership Team
Thomas Hasler
CEO
P
Patricia Heidtman
Chief Innovation and Sustainability Officer
Recent News
2026-01-15
Company data provided by crunchbase