Charter Schools USA · 4 hours ago
IT Technician
Charlotte, NC
Full-time
Onsite
Entry Level
1+ years expCharter Schools USA (CSUSA) is one of the largest and highest-performing education management companies in the United States, proudly serving over 82,000 students. The IT Technician role involves maintaining system availability, providing user support, and managing software applications to support CSUSA operations.
Primary/Secondary Education
Responsibilities
Maintain system availability of critical and non-essential business systems
Provide customer support through onsite presence and remote access
Monitor support requests to determine larger-scale issues
Inform supervisor of any issue out of the scope or skill range of Technician promptly
Maintain disaster recovery and prevention procedures
Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments
Review current developments, literature and technical sources of information related to job responsibility
Ensure adherence to good safety procedures
Perform other duties as delegated by Technician Supervisor
Follow federal and state laws, as well as company policies
Qualification
Required
Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities
Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image
Ability to organize and manage multiple priorities
Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance
Strong customer orientation
Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy
Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing, great phone etiquette
High performance teams and a strong team player
Strong track record for analyzing complex problems/issues, identifying patterns, and recommending creative solutions
Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality
Associate's degree from an accredited institution or equivalent combination of education and experience
CompTIA A+ Certified
Thorough knowledge of Mac computers
1+ year of experience and/or training in the field related to the title of the position
Must be able to transport self to various facility sites as required. If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of the State
Commitment to company values
Preferred
Experience with complex systems and/or in an educational environment preferred; mastery in Student Information System (SIS) and other software used in the organization
Such alternatives to the above requirements as CSUSA may find appropriate and acceptable
Company
Charter Schools USA
Charter Schools USA is one of the fastest growing education management companies in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daphne Donaldson, SHRM-SCP
Human Resource Business Partner
Jennifer Foreman
Chief Human Resources Officer
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