OpenAI · 14 hours ago
Solutions Engineer, Education
New York, NY
Full-time
Hybrid
Senior Level
7+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Solutions Engineer will partner with the Education sales team to support Higher Education institutions and K–12 organizations in adopting OpenAI’s tools, enhancing teaching and learning, and improving operational efficiency.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory
Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning
Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers through shared learnings and example-setting
Serve as the first line of defense for security, privacy, and compliance discussions by exercising sound technical and risk judgment, explaining standardized collateral, guiding customers through trust tradeoffs, and escalating complex requirements appropriately
Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience
Qualification
Required
7+ years of experience in technical pre-sales or adjacent technical advisory roles, with a track record of independently owning complex, high-stakes customer engagements
Comfortable operating independently in ambiguous, fast-evolving environments, making progress without fully formed playbooks or perfect information
Own the technical strategy for a portfolio of strategic Education customers, leading complex pre-sales engagements end to end
Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support
Industry experience in programming languages like Python or JavaScript and working with REST APIs
Delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture
Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed
Benefits
Relocation assistance
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Fidji Simo
CEO, Applications
Sam Altman
CEO & Co-Founder
Recent News
2026-02-04
Social Media Today
2026-02-04
2026-02-04
Company data provided by crunchbase