Rehab CEOs · 10 hours ago
Client Success Manager
United States
Full-time
Remote
Mid Level
$65K/yr - $80K/yrRehab CEOs is a fast-growing coaching and marketing agency in the Physical Therapy Space, dedicated to client success. They are seeking a Client Success Manager to serve as the primary point of contact for clients, ensuring satisfaction and guiding them to achieve their business goals.
Professional Training & Coaching
Responsibilities
Client Relationship Management
Develop, nurture, and maintain strong client relationships—Communication is King!
Act as the primary contact for customer questions and concerns
Advocate for both the client and the company, pushing back diplomatically when needed
Understand clients' goals and help them achieve success through training modules and coaching calls
Handle difficult situations with positive framing, turning challenges into opportunities
Anticipate client needs and provide proactive solutions to build trust
Collaboration with Internal Teams
Relay customer feedback and requests promptly—Speed is Queen!
Collaborate with media buying, support, website, SEO, Google Ads, sales, and coaching teams to ensure client needs are met
Share and analyze client feedback to drive improvements
Customer Retention and Growth
Guide clients through their journey, providing proactive follow-ups
Monitor client interactions, ensuring engagement and results
Identify and address potential risks of churn, implementing proactive strategies to mitigate them
Recognize when a client is ready for the next phase of our programs and facilitate a smooth transition
Qualification
Required
Experience in a marketing agency setting with a company generating at least $1M in annual revenue
Remote work experience and proficiency with Slack
Preferred
Experience with Google Business Suite, GoHighLevel (GHL)
Proactive communicator with a knack for knowing when to ask the right questions
Strong relationship-building, time management, and problem-solving skills
Self-starter with a proactive mindset, adaptable to change
High attention to detail, decision-making ability, and optimistic realism
Comfort with ambiguity, able to work through complex challenges with patience and clarity
Background as a Physical Therapist, Physical Therapy Assistant, or Clinic Director — a strong plus
Benefits
$2000 stipend for any equipment needs to be successful
2 weeks PTO every year
A dynamic and collaborative remote work environment.
Opportunities for growth and career development within a leading agency.
Access to top-tier coaching and training resources.
Company
Rehab CEOs
Owning and operating a physical therapy practice can be incredibly rewarding, but it’s also hard work.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joey Allbritton
Co-Founder of Rehab CEOs
Robbie Woelkers
Co-Founder
Company data provided by crunchbase