The Judge Group · 8 hours ago
Tier 1 Help Desk Technician (1114078)
Fort Worth, TX
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expThe Judge Group is a rapidly expanding retail organization headquartered in Texas, operating a wide network of convenience stores. They are seeking a Tier 1 Help Desk Technician to deliver high-quality IT Help Desk support by managing inbound support calls, documenting issues, generating service tickets, and performing basic troubleshooting for corporate offices and store locations.
E-LearningInformation TechnologyProfessional Services
Responsibilities
Respond to incoming calls with consistent professionalism, following standardized scripts
Document service inquiries and create tickets within the company’s ticketing platform
Provide technical support across IT systems, POS platforms, CCTV, alarms, and maintenance-related issues
Troubleshoot retail technologies including POS terminals, back‑office applications, credit/fuel networks, and related systems
Maintain high levels of service quality, meeting metrics such as first‑call resolution and customer satisfaction
Properly escalate issues that require additional expertise
Follow all call center procedures and company policies
Qualification
Required
Minimum of 1 year of customer service or technical support experience; call center background preferred
Familiarity with Windows operating environments, Microsoft 365, and basic hardware troubleshooting
Ability to work a flexible schedule, including weekends and holidays
High school diploma required; an associate or bachelor's degree in IT is advantageous
Strong verbal communication skills with the ability to clearly explain technical concepts
Effective Problem‑solving Abilities And Strong Multitasking Skills
Customer‑focused, with excellent active listening capabilities
Ability to prioritize tasks in a fast‑paced support environment
Preferred
Experience using ticketing systems such as ServiceNow or Service Channel (preferred)
Knowledge of POS systems or enterprise retail platforms (e.g., PDI/Enterprise 8) is a plus
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
Company data provided by crunchbase