CyberArk · 14 hours ago
Customer Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$68K/yr - $100K/yr
5+ years expCyberArk is the global leader in Identity Security, focusing on privileged access management to help organizations secure their critical assets. The Customer Support Engineer role involves providing front-line technical support for CyberArk's enterprise customers, resolving technical issues, and collaborating with various teams to ensure customer success.
Cloud SecurityCyber SecuritySecurity
No H1B
Responsibilities
Respond to customer inquiries and technical problems through web portals, live sessions, and telephone
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
Document all technical inquiries and develop content for knowledge sharing via case updates and KCS
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company
Qualification
Required
Respond to customer inquiries and technical problems through web portals, live sessions, and telephone
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
Document all technical inquiries and develop content for knowledge sharing via case updates and KCS
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company
At least 5 years' experience in Technical Support or a similar position in a software company
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding and communicating technical aspects of a complex system to provide work-class customer service
Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
Experience directly supporting enterprise-level customers
Ability and desire to learn about products and technologies
Must be able to work independently as part of a domestic and international team
Excellent time management, decision making, prioritization, and organization skills
Thorough knowledge of Microsoft Windows operating system and server platforms
Participate in on-call rotation to provide 24/7 support for the customers
Preferred
Nice to have Kubernetes, Jenkins, Ansible
Benefits
Medical
Dental
Vision
Financial
Other benefits
Company
CyberArk
CyberArk is a security company that applies intelligent privilege controls to every identity across the identity lifecycle.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
Goldman Sachs,Jerusalem Venture Partners (JVP)
2025-07-29Acquired
2025-06-05Post Ipo Debt· $1.1B
2019-11-17Post Ipo Debt· $500M
Leadership Team
Matthew Cohen
Chief Executive Officer
Ariel Pisetzky
CIO
Recent News
Computer Weekly
2026-02-03
Private Equity Wire
2026-02-02
2026-01-22
Company data provided by crunchbase