Customer Support Engineer jobs in United States
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CyberArk · 2 hours ago

Customer Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$68K/yr - $100K/yr
date5+ years exp

CyberArk is the global leader in Identity Security, focusing on privileged access management to help organizations secure their critical assets. The Customer Support Engineer role involves providing front-line technical support for CyberArk's enterprise customers, resolving technical issues, and collaborating with various teams to ensure customer success.

Cloud SecurityCyber SecuritySecurity
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Respond to customer inquiries and technical problems through web portals, live sessions, and telephone
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
Document all technical inquiries and develop content for knowledge sharing via case updates and KCS
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company

Qualification

Technical SupportTroubleshootingMicrosoft WindowsSaaS experienceEnterprise customer supportKubernetesJenkinsAnsibleCommunication skillsTime managementProblem solvingOrganization skills

Required

Respond to customer inquiries and technical problems through web portals, live sessions, and telephone
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge
Document all technical inquiries and develop content for knowledge sharing via case updates and KCS
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company
At least 5 years' experience in Technical Support or a similar position in a software company
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding and communicating technical aspects of a complex system to provide work-class customer service
Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
Experience directly supporting enterprise-level customers
Ability and desire to learn about products and technologies
Must be able to work independently as part of a domestic and international team
Excellent time management, decision making, prioritization, and organization skills
Thorough knowledge of Microsoft Windows operating system and server platforms
Participate in on-call rotation to provide 24/7 support for the customers

Preferred

Nice to have Kubernetes, Jenkins, Ansible

Benefits

Medical
Dental
Vision
Financial
Other benefits

Company

CyberArk

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CyberArk is a security company that applies intelligent privilege controls to every identity across the identity lifecycle.
dateFounded in 1999
location
Newton, Massachusetts, USA
people-size1001-5000 employees
web-link
http://www.cyberark.com

Funding

Current Stage
Public Company
Total Funding
$1.67B
Key Investors
Goldman Sachs,Jerusalem Venture Partners (JVP)
2025-07-29Acquired
2025-06-05Post Ipo Debt· $1.1B
2019-11-17Post Ipo Debt· $500M

Leadership Team

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Matthew Cohen
Chief Executive Officer
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Ariel Pisetzky
CIO
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Recent News

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Interview: Why identity is the nucleus for cyber security
2026-02-03
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2026-01-22
Company data provided by crunchbase