California State University, Long Beach · 1 week ago
University Open Computer Lab Assistant
Long Beach, CA
Full-time
Onsite
Mid Level
$4,047/mo - $4,469/mo
4+ years expCalifornia State University, Long Beach (CSULB) is an inspiring workplace that supports student success and innovation. The University Open Computer Lab Assistant provides assistance to students, tracks the usage of computers and equipment, and resolves technical issues as part of a collaborative team environment.
EducationHigher EducationUniversities
No H1B
Responsibilities
Providing On-Site Support to Students and Faculty: Provide customer support, in a friendly manner, to students, faculty, and staff in the Horn Center
Being a Liaison Between Students and Technical Resources: Observe, document, and resolve customer issues in a timely manner
Inventory management: Ensure equipment in assigned areas is secure, complete and in good working conditions
Qualification
Required
Equivalent to four years of administrative support experience required
Ability to approach tasks and responsibilities collaboratively to work within the core values of Academic Technology Services
Ability to take initiative and organize, coordinate, and work in a high-paced office with accurate results
Ability to work cooperatively with all faculty, staff and students to ensure processes are completed accurately and efficiently
Strong attention to detail
Ability to monitor and review information and identify discrepancies
Thorough knowledge of office methods, procedures, and practices
Excellent interpersonal and communication skills
Ability to communicate with an ethnically and culturally diverse campus community
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a 'vision of excellence.'
Preferred
Associates degree preferably in Computer Science, Information Systems, Mathematics, Business Administration, or a related technical field
Experience providing user or customer support services in private or public organization and Higher education institution
Experience utilizing the Internet to research and resolve common technology problems in common software applications
Experience working with enterprise ticketing systems such as TeamDynamix or BMC Footprints preferred
Experience in a higher education technology team a plus
CA Driver License preferred
Benefits
Generous Paid Time Off: Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs.
Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
Educational Benefits: Tuition fee waivers for employees and eligible dependents.
Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
Additional Perks: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.
Company
California State University, Long Beach
Our professional networking channel for The Beach community.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
DensoHollywood Foreign Press Association
2024-10-30Grant
2022-07-26Grant
Leadership Team
Olivia Naaz
Owner/CEO at Marketing agency
Keeley Rasmussen
Co-founder LBSU FCA
Recent News
2025-05-04
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