Garmin · 1 day ago
Operations Analyst 2
Salem, OR
Full-time
Onsite
Entry Level
1+ years expGarmin is seeking a full-time Operations Analyst 2 in their Product Support department located in Olathe, KS. The role involves analyzing and assisting with the implementation and maintenance of systems and processes, collaborating with various departments to ensure efficiency and effectiveness in operations.
Consumer ElectronicsConsumer GoodsElectrical DistributionElectronics
Responsibilities
Create tickets for issue reporting and enhancement requests helping define and validate criteria for acceptance and communicate impact and urgency to Product Support leadership, IT and other departments
Help build and utilize existing reports and analyze data on usage of Product Support systems, sites, orders, and other areas as needed
Partner with individuals at all levels of Product Support to ensure each group is provided with the tools they need to be successful
Assists with release planning and communications
Perform moderately complex administration and troubleshooting of tasks and issues in assigned systems or programs
Act as point of contact for issues and inquiries for functionality questions and issues on assigned applications
Contribute to discussions regarding functionality, design, processes and procedures, and document requirements for enhancements and new functionality
Analyze and assist with projects for improvements or changes to assigned systems or programs
Identify, research and report issues and collaborate with the team to produce enhancements, escalating only after troubleshooting and analysis
Communicate issues clearly and proactively
Partner with IT, Operations, Finance or other departments to find and validate solutions and process improvements
Perform functional testing of patches, upgrades and enhancements for supported applications
Develop and maintain business process flows, ISO Procedures and administrative documentation in a timely and organized manner
Qualification
Required
Bachelor's Degree AND a minimum of 1 year of relevant experience OR an equivalent combination of education and relevant experience
Demonstrated experience with back-end systems such as order management systems, CRM Applications or reporting and tracking tools
Knowledge of processes, procedures, applications and tools used by the Product Support team
Demonstrated proficient knowledge and usage of back-end systems including but not limited to Oracle, CRM Applications, WFO tools, and/or internally created applications
Demonstrated experience with system implementation, maintenance or enhancements
Demonstrated analytical thinking and experience
Demonstrated proficiency using current relevant Microsoft Office applications
Demonstrated ability to work collaboratively in a team environment, possess a positive and respectful attitude and work professionally and respectfully with others
Demonstrates Garmin's Mission, Vision and Values and looks for opportunities to help others and achieve goals considering the best possible solution for both internal and external customers and Garmin
Listens and communicates professionally/effectively, demonstrates effective verbal, written, and interpersonal communication skills, and shows willingness and ability to share information and ideas freely and positively
Strong organizational, time management and follow-up skills with the ability to prioritize, multi-task and work independently in a fast-paced and challenging environment with minimal supervision
Keen attention to accuracy, detail and quality
Preferred
Demonstrated analytical experience in preferred area of focus
Previous experience functioning as a system administrator
Benefits
Garmin's benefit program
Company
Garmin
WHERE DO WE START? How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989.
10001+ employees
H1B Sponsorship
Garmin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (61)
2023 (40)
2022 (85)
2021 (85)
2020 (76)
Funding
Current Stage
Late StageTotal Funding
unknown2007-01-04Acquired
Leadership Team
Doug Boessen
Chief Financial Officer and Treasurer
Amber Morgan
Global Partnerships & Engineering Business Development
Recent News
TechRadar.com
2025-10-07
Company data provided by crunchbase