AssetWorks Inc · 17 hours ago
Implementation Consultant
Greater Philadelphia
Full-time
Hybrid
Senior Level
5+ years expAssetWorks Inc is an industry-leading provider of technology and consulting solutions for asset and infrastructure-intensive organizations. The Implementation Consultant role involves conducting business process analysis, consulting with customers on system design, and delivering training and support to enhance customer experience and operational efficiency.
Information TechnologySoftware
Responsibilities
Experience working with at least one of the following industries, specifically with Fleet, Infrastructure or Inventory/Materials management:
Local government public works
State infrastructure agencies (DOT, etc.)
Campus infrastructure or facilities organizations
Utilities
Large municipal or commercial Fleet
Conduct detailed business process analysis consulting and document the resulting requirements definitions
Consult with customers related to system design and configuration to achieve desired workflows
Translate customer requirements into functional/technical specifications for enhancements, interfaces, conversions and reports
Manage testing cycle process with customer for end user acceptance test scripts regarding system design and any enhancements, interfaces, conversions and reports built within the project scope
Deliver high quality, focused training classes for both train-the-trainer and end-user-oriented classes on areas of the system per documented workflows
Support live operations transition for customer(s) onsite at their facilities and perform requisite troubleshooting as necessary
Deliver engaging, informative, well-organized presentations
Deliver training classes and presentations at annual customer conference
Create, update and provide insight on internal and external training and implementation materials
Create and deliver ad hoc and routine industry needed reports from system for customers, as requested
Build and support custom reports in Business Objects Enterprise, not required but preferred
Possesses general understanding in the areas of application programming, IIS, database and system design
Understand basics of Internet, Intranet, Extranet, SaaS and client/server architectures
Familiarity with GIS and spatial asset-based systems such as Esri is preferred but not required
Facilitate project team and customer meetings effectively
Communicate relevant project information to assigned project manager, direct manager and other departments (Development, Customer Care, QA, Sales) effectively and timely
Resolve and/or escalate issues in a timely fashion
Interface professionally with other internal departments
Understand how to communicate difficult/sensitive information tactfully
Set and manage customer expectations on projects, especially where documented scope is related
Manage day-to-day customer interaction on assigned projects
Communicate effectively with customers to identify needs and evaluate alternative business solutions
Develop long-term, positive relationships with customer personnel increasing overall account satisfaction
Demonstrate strong financial and business acumen as pertains to corporate metrics and goals
Demonstrated ability to effectively work remote when not onsite with a customer
Submit time sheets and expenses in a timely manner
Travel Requirement: up to 75%, higher by exception
Qualification
Required
Bachelor's degree from an accredited college or university
Minimum of five years of experience in business analysis/intelligence consulting, train-the-trainer and end-user oriented training, quality assurance, functional and/or technical customer support and/or similar related role(s)
Comprehensive knowledge of Business Objects Crystal Reports
Working knowledge of SQL and scripting
Knowledge of various software development methodologies (waterfall, agile, RAD)
Familiarity with Oracle and MSSQL relational database platforms
Ability to interact positively and effectively in a team environment or independently
Strong time management skills and ability to work remotely and when travelling for a customer
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to successfully execute many complex tasks simultaneously
Ability to communicate effectively with all levels of an organization (C-level to line employee)
Strong knowledge of MS Office products including Outlook, Word, Excel, Access, PowerPoint, OneNote, MS 365, Project and Visio
Preferred
Build and support custom reports in Business Objects Enterprise, not required but preferred
Familiarity with GIS and spatial asset-based systems such as Esri is preferred but not required
Benefits
Generous Paid Time Off
11 Paid Holidays
Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements
Company
AssetWorks Inc
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
T
Tony DeSilvester
Portfolio CEO
John Hines
President
Recent News
2025-09-25
Company data provided by crunchbase