Kforce Inc · 18 hours ago
Business Systems Analyst
Charlotte, NC
Contract
Onsite
Senior Level
$48/hr - $54/hr
5+ years expKforce Inc is seeking a seasoned Business Systems Analyst to support AI-driven customer experience initiatives. This role is critical in reimagining end-to-end customer journeys and translating complex business needs into actionable technical requirements.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Business Systems Analyst will review, analyze, and evaluate information technology systems and operations related to Conversational IVR and IVA platforms
Serve as the primary point of contact between business users and engineering/development teams
Lead customer experience discovery sessions and stakeholder workshops to capture requirements and pain points
Perform system analysis and cross-platform comparisons, including gap and capability assessments
Identify, document, report, and track system issues through resolution
Translate business needs into formal business, functional, and technical requirement deliverables
As a Business Systems Analyst, you will support merger and integration initiatives by aligning customer journeys across platforms
Partner closely with product, engineering, and CX teams to ensure requirements are clearly understood and implemented
Qualification
Required
5-10 years of experience as a Business Analyst, Technical Business Analyst, or Product Analyst
5+ years of hands-on experience supporting Digital IVR and IVA platforms
Proven experience with CX journey analysis, gap assessment, and business requirements definition
Experience working closely with engineering and development teams in an SDLC environment
Strong SQL skills with the ability to analyze and validate data across systems
Excellent documentation, communication, and stakeholder management skills
Preferred
Experience designing, implementing, or supporting conversational IVR/IVA solutions
Exposure to Generative AI and Large Language Model (LLM) technologies
Background supporting large-scale platform integrations or merger initiatives
Familiarity with AI-driven self-service or conversational customer experience platforms
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2026-02-03
2025-11-19
2025-11-07
Company data provided by crunchbase