Stryker · 6 hours ago
Customer Service Representative
Los Angeles, California
Full-time
Hybrid
Entry Level
$21.28/hr - $34.82/hr
2+ years expStryker is a leading medical technology company, and they are seeking a Customer Service Representative to provide high-quality support to sales and healthcare professionals. The role involves handling inquiries, maintaining records, and participating in continuous improvement projects while ensuring customer satisfaction.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Provide phone and email support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Qualification
Required
HS diploma or equivalent
2 years of direct Customer Service and/or Call Center Experience
Preferred
Bachelors Degree
ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)
Benefits
Bonus eligible
Benefits
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase