Kelly · 8 hours ago
SR. Customer Service Representative (ONSITE)
Columbus, OH
Full-time
Onsite
Senior Level
$21/hr - $21/hrKelly is a staffing pioneer dedicated to connecting people with great job opportunities. They are seeking a Senior Customer Service Representative to provide exceptional service and support to a diverse clientele, while also assisting in team management and quality monitoring.
OutsourcingProfessional Services
No H1B
Security Clearance Required
Responsibilities
Handling inbound calls for all clients, ensuring exceptional service and support
Assisting supervisors in managing incoming calls, monitoring call reporting, and motivating the team
Supporting quality monitoring and helpdesk email communications to maintain high service standards
Qualification
Required
Have previous experience with training a customer service team
Are service-oriented and skilled at resolving customer escalations and grievances
Possess proficiency in Microsoft Office Suite and have excellent written and verbal communication skills
Obtaining an ATF Clearance is required
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase