Rivian · 11 hours ago
IT Support Specialist
Normal, IL
Full-time
Onsite
New Grad, Entry Level
$30.39/hr - $33.77/hrRivian is on a mission to keep the world adventurous forever, focusing on emissions-free Electric Adventure Vehicles. They are seeking a dedicated IT Support Specialist to provide technical assistance and support to users, ensuring high-trust interactions and proactive improvements in IT processes.
AutomotiveElectric VehicleManufacturingTransportation
Responsibilities
As the front line of support, you’ll work to understand how Rivian works and how we can best support our colleagues and business partners
Support users in person (via walk-up support) and remotely. Providing not just fixes, but high-trust interactions that reinforce our partnership in Rivian’s goals and mission. You’ll ask questions to understand the root of the issue
First and Second Line Support: Act as the primary point of contact for all IT-related inquiries, incidents, and service requests. Provide prompt and accurate technical support via walk-up, phone, Slack, email, and chat, resolving issues from basic troubleshooting to more complex hardware and software problems
Incident Resolution & Management: Diagnose, prioritize, and resolve technical issues related to desktops, laptops, mobile devices, printers, network connectivity, and business applications. Document all interactions and resolutions meticulously within our IT Service Management (ITSM) platform
Think Ahead: You’ll look deeper into issues and watch for trends. You’ll look beyond fixing the issue in front of you and figure out how we can avoid it in the future
System Configuration & Deployment: Configure, install, deploy, and maintain end-user computing equipment, including operating systems, software applications, and peripherals. Ensure all systems comply with company standards and security policies
Account & Access Management: Manage user accounts, permissions, and security groups across various platforms, ensuring secure and timely access management
Software & Application Support: Provide comprehensive support for standard office applications (e.g., Google Workspace) and assist with troubleshooting enterprise-specific software
Basic Network & Cloud Troubleshooting: Assist with diagnosing and resolving network connectivity issues (LAN/WAN, Wi-Fi, VPN) and provide support for cloud-based services
Knowledge Base Contribution: Develop and maintain clear, concise documentation for common IT issues, solutions, and procedures to enhance self-service capabilities and team efficiency
IT Asset Management: Assist with inventory, tracking, and lifecycle management of IT hardware and software assets
Exceptional Customer Service: Provide empathetic, patient, and professional support to all users, ensuring a positive and efficient experience with every interaction
Team Collaboration: Collaborate closely with other IT team members, escalating complex or specialized issues as needed, and sharing knowledge to improve overall team capabilities
Proactive Improvement: Identify and recommend improvements to IT processes, tools, and services to enhance user satisfaction and operational effectiveness
Continuous Learning: Actively pursue opportunities to expand technical skills, stay informed about emerging technologies, and adapt to evolving IT landscapes
Qualification
Required
Outstanding verbal and written communication skills; ability to articulate technical information clearly to non-technical audiences
Exceptional listening skills and a customer-centric approach to support
Proven ability to remain calm, patient, and professional while resolving user issues
Strong problem-solving capabilities with a methodical and analytical approach
High degree of empathy and a genuine desire to assist users
Ability to work effectively both independently and as a contributing member of a team
Demonstrated experience or aptitude in an IT support role encompassing service desk or desktop support
Proficiency in troubleshooting and supporting Microsoft Windows and Mac operating systems
Solid understanding of Active Directory and permissions management
Basic to intermediate understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
Experience utilizing an ITSM ticketing system for incident and service request management
Ability to troubleshoot and resolve hardware issues for desktops, laptops, and printers
Preferred
IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation
Familiarity with PowerShell scripting or equivalent automation/scripting tools
Interest in AI and automation to reduce manual work and help users resolve issues faster
Knowledge of endpoint security solutions or MDM platforms
Benefits
Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
Founded in 2009
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
The Motley Fool
2026-02-03
2026-02-02
Company data provided by crunchbase