Harris Computer · 2 hours ago
(Remote) Site Reliability Engineer
United States
Full-time
Remote
Senior Level
$60K/yr - $100K/yr
5+ years expHarris Computer is a leading provider of mission critical software to the public sector in North America, and they are seeking a Site Reliability Engineer to ensure the reliability, performance, and scalability of their production systems. The role involves collaborating with customer support, troubleshooting issues, and developing automation to improve operational efficiency.
Computer Software
Responsibilities
Monitor, maintain, and improve the reliability, availability, and performance of production systems
Collaborate with Customer Support to address escalated cases, ensuring timely, respectful, and clear communication
Engage directly with customers when needed to diagnose issues, explain technical details, or gather context
Bring customer feedback and recurring patterns back to engineering teams to drive long-term improvements
Build and maintain CI/CD pipelines and infrastructure-as-code environments (Ansible, Terraform, CloudFormation, etc.)
Participate in on-call rotations and incident response, communicating early, often, and transparently
Conduct root cause analysis with a focus on deep understanding, cause-action clarity, and shared learning
Develop automation that reduces manual work and accelerates issue resolution
Contribute to documentation and knowledge sharing—because communication is only real when understanding is achieved
Make decisions at the point of contact and take ownership of outcomes, avoiding finger-pointing
Apply disciplined, practical thinking to solve problems quickly and effectively
Qualification
Required
5–8+ years in Site Reliability Engineering, DevOps, or a related engineering/operations role
Strong experience with CI/CD tools (e.g., Jenkins, GitLab CI)
Strong experience with Ansible
Strong understanding of Linux systems, networking, and distributed system fundamentals
Experience with Fortinet Fortigate firewall/vpn, switches
Proficiency in scripting/programming (Python, Bash, Go, etc.)
Hands-on experience with Kubernetes, Docker, and container orchestration
Familiarity with observability stacks (Grafana, metrics, logs, traces)
Extensive experience with OCI, AWS, Azure, or GCP environments
Excellent troubleshooting and incident management skills
Strong communication abilities—especially when dealing with customer-facing scenarios
A mindset aligned with learning, ownership, accountability, and respect
Ability to travel up to 5% within North America
Preferred
Experience working in customer support or support-adjacent technical teams
Red Hat Certified Engineer certified
Software engineering experience
Cloud or Kubernetes certifications (OCI/AWS/GCP/Azure, CKA/CKS)
Cybersecurity Certifications
Benefits
3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase