NEOGOV · 8 hours ago
Family Services Specialist I - Adult Protective Services
Lynchburg, VA
Full-time
Onsite
Entry, Mid Level
$51K/yr - $51K/yr
2+ years expThe City of Lynchburg is an Equal Opportunity Employer seeking a qualified candidate for the position of Family Services Specialist in Adult Protective Services. The role involves investigating allegations of abuse and neglect, interviewing perpetrators, and assessing client needs to stabilize and improve family/client living conditions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Investigating allegations of physical, mental, and sexual abuse, neglect and self-neglect, and financial, sexual, and other exploitation of the elderly and/or incapacitated and mitigating or eliminating identified risk(s)
Interviewing alleged perpetrators of the alleged abuse, neglect, or exploitation
Assessing client needs and stabilizing and improving family/client living and interpersonal skills through mediation and referrals to outside resources
Must satisfactorily complete all mandated trainings within twelve months of hire date; travel may be required for some training
Makes comprehensive assessment of and respond to families/clients in crisis
Analyzes needs and coordinates resources, which will support the family/client
Develops and implements a plan of action for the family/client which directly involves family/client input
Engages family/client and community in problem solving, conflict resolution and achieving goals in order to resolve the crisis
Stabilizes and improves family/client living and interpersonal skills through counseling and referrals to collateral resources
Executes complex and critical decisions involving families/clients in crisis, under possible adverse conditions
Performs scheduled and unscheduled field visits in frequently highly volatile and dangerous environments
Participates in extensive networking and collaboration with community and professional agencies, both public and private
Provides analysis, recommendations and testimony in complex court proceedings, which requires thorough assessment and documentation of the family/client's situations; assists in formulating recommendations on difficult and important technical problems relating to the court action
Interprets, implements and administers complex policies, regulations, and laws, and refines established complex procedures which require frequent independent thinking and resourcefulness in a complex environment
Assists in the evaluation of programs and services rendered to families/clients
Processes financial documentation related to family/client services
Interprets agency programs to other agencies, community groups, and associations
Identifies homes suitable for placement of children and adults
Researches and develops community resources, gives presentations, and participates in interagency meetings such as FAPT, eligibility, and IEP meetings with schools
Transports clients to medical and mental health appointments
Assists in the operation of emergency shelters
Other duties to provide direct or indirect service to the citizens may be assigned
When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery
Qualification
Required
Must possess a baccalaureate degree in the human services field; or a baccalaureate degree in any field accompanied by a minimum of two years of appropriate and related experience in a human services related area
Experience working with individuals and families in crisis, preferably older or disabled adults
Must possess a valid driver's license and a driving record acceptable according to City criteria that includes -4 or fewer DMV demerit points, no DWI/DUI convictions within the last three (3) years, at least three (3) years of continuously valid licensing, and an overall pattern of safe motor vehicle operation and driving habits
Must satisfactorily complete criminal background check, drug and alcohol screen (including marijuana), and Child Protective Services Registry check
Must satisfactorily complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment
Must satisfactorily complete all mandated trainings within twelve months of hire date
Benefits
Medical, dental, and vision coverage
Retirement through the Virginia Retirement System (VRS); the City’s contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
Life insurance at no cost to the employee
Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
Eligibility for parental leave and tuition assistance
Paid Time Off
Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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