Sharp Brains · 21 hours ago
Desktop Support Specialist
Santa Monica, CA
Part-time
Onsite
New Grad, Entry LevelSharp Brains is seeking a Desktop Support Specialist to provide hardware and software support services to onsite clients. The role involves troubleshooting and resolving issues related to desktops, networks, and various software applications, ensuring a seamless user experience.
ConsultingData CenterInformation TechnologyNetwork Hardware
Hiring Manager
Dania A.
Responsibilities
Provide hardware/software support services to onsite client including break/fix
Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Qualification
Required
Technical degree or equivalent end-user supporting experience
Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc
Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors
Proficient in the latest Microsoft Office Applications (Office 365)
ServiceNow or related ITSM ticketing tool experience
Printer and scanner support
Knowledgeable in Customer infrastructure support
Mobile Device Support Experience
Familiarity with Microsoft Active Directory
Experience with computer asset tracking
Experience with user ID creation
Some experience with support and administration of network phones (VoIP system)
Understanding of Symantec Virus Scan software
Ability lift up to 50 lbs. when moving electronic equipment
Great customer service skills
Ability to multi-task
Team player
Company
Sharp Brains
Sharp Brains is a IT technical support services provider.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase