Cloaked · 15 hours ago
Customer Success Manager, Enterprise
New York, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $125K/yrCloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. The Customer Success Manager will focus on post-sale implementation and onboarding, acting as the primary technical point of contact for enterprise customers and ensuring successful deployment of the product.
InternetPrivacySoftware
Responsibilities
Own enterprise implementation and onboarding
Lead post-sale implementation, account setup, and user access provisioning for Enterprise customers
Serve as the primary technical contact from deal close through successful deployment
Guide customers through setup, API integrations, SSO configuration, and dashboard workflows
Support both small executive deployments and large, high-volume enterprise rollouts
Act as the escalation point for enterprise customers
Serve as the escalation contact for high-impact customer issues
Troubleshoot issues independently using product dashboards, logs, and API documentation
Partner closely with Engineering to diagnose root causes and drive resolution
Translate complex technical issues into clear, customer-ready communication for security, IT, and executive stakeholders
Help shape the enterprise support and success motion
Help define enterprise onboarding workflows, SLAs, and escalation paths
Document SOPs, playbooks, and handoff processes between Sales, CS, and Engineering
Identify recurring customer issues and influence product and tooling improvements
Qualification
Required
Deep experience in Customer Success, Solutions Engineering, Implementation, or Technical Support for B2B or Enterprise SaaS
Strong technical troubleshooting skills and comfort working with APIs, dashboards, and backend systems
Ability to communicate clearly with security teams, IT admins, engineers, and executives
Comfortable operating in ambiguity and helping define new processes from scratch
Preferred
Experience with security, privacy, identity, or infrastructure products
Familiarity with SSO, SAML, OAuth, or enterprise authentication flows
Early-stage or 'first CS hire' experience
Benefits
401K
Health, Dental, and Vision benefits
Flexible work arrangements
Home office stipend
New company laptop
Competitive PTO
Monthly health stipend
Monthly meal stipend
Unlimited professional development fund
Company
Cloaked
Cloaked is a consumer-first privacy company that enables individuals to take control of their personal data with unlimited identities.
Founded in 2020
51-200 employees
H1B Sponsorship
Cloaked has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (4)
Funding
Current Stage
Growth StageTotal Funding
$29MKey Investors
Human Capital
2022-03-29Series A· $25M
2022-01-18Seed· $4M
2021-04-01Seed
Leadership Team
Arjun Bhatnagar
Co-Founder & Chief Executive Officer
Abhijay Bhatnagar
Co-Founder
Recent News
General Catalyst
2025-12-18
2025-07-23
Company data provided by crunchbase