BEUMER Group · 11 hours ago
Bid Manager, Customer Support
Somerset, NJ
Full-time
Onsite
Mid, Senior Level
$115K/yr - $125K/yr
3+ years expBEUMER Group is an international manufacturing leader in intralogistics, and they are seeking a Bid Manager to lead and coordinate the end-to-end bid and proposal process for customer support and service offerings. The role involves managing the full bid lifecycle and collaborating with various cross-functional teams to ensure competitive and executable proposals.
Industrial AutomationInformation TechnologyManufacturingWarehouse Automation
Responsibilities
Lead customer support bid creation, owning scope definition, assumptions, timelines, and submission deliverables
Drive costing alignment across service labor, travel, spare parts, subcontractors, and tooling to ensure accurate and executable proposals
Manage the full bid lifecycle for service and support-related proposals, from request receipt through submission and structured handover
Analyze customer RFPs, RFQs, and service requests to define scope, risks, and cost drivers
Serve as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales
Coordinate internal bid reviews to validate technical feasibility, operational readiness, pricing logic, and financial performance
Ensure proposed service solutions align with service delivery capabilities, resource availability, and regional constraints
Develop, validate, and maintain standard pricing logic and costing models for customer support and service offerings
Support pricing strategy development in collaboration with Service Operations and Finance, balancing competitiveness with margin targets
Clearly document commercial assumptions, exclusions, risks, and mitigation strategies within proposals
Standardize proposal templates, service descriptions, and commercial structures to improve speed, consistency, and quality
Maintain and continuously improve pricing logic, cost models, and bid tools for customer support offerings
Capture and analyze lessons learned from awarded and non-awarded bids to drive continuous improvement
Ensure bids comply with internal governance requirements, approval matrices, and quality standards
Support contract clarification and provide a structured handover to service delivery and operations teams post-award
Qualification
Required
Bachelor's degree in Engineering, Business, Operations, or a related field (or equivalent experience)
3–7 years of experience in bid management, proposal management, or service commercial roles
Experience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments
Strong understanding of service operations, field service delivery models, and lifecycle support
Ability to interpret technical documentation and translate it into clear, executable commercial proposals
Strong project management, communication, and cross-functional coordination skills
Preferred
Experience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software
Familiarity with service contracts, SLAs, and long-term maintenance agreements
Experience working in a matrix organization within a service or operations-driven environment
Proficiency with CRM, ERP, or bid/proposal management tools
Benefits
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
Company
BEUMER Group
BEUMER Group is an international manufacturing leader in intralogistics.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Markus Schmidt
Chief Executive Officer & President, BEUMER Corporation
Sean Kennedy
Vice President and General Manager Customer Support
Recent News
2026-01-20
2025-12-22
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