Airgas · 9 hours ago
Strategic Accounts Customer Support Specialist
Germantown, WI
Full-time
Hybrid
Entry, Mid Level
2+ years expAirgas is a leading U.S. supplier of industrial, medical and specialty gases, and they are seeking a Strategic Accounts Customer Support Specialist. This role is responsible for providing exceptional support to internal and external customers, processing orders, managing accounts, and exceeding customer expectations.
IndustrialMedicalRetail
Responsibilities
Support for customer requests which will include processing orders, generating quotes, completing emails, and product identification along with research
Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction
Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce
Managing, organizing and prioritizing workload to maximize completion of daily responsibilities. Proactively manage all open items to completion
A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve
Special duties as assigned
Qualification
Required
Exceptional support to internal and external customers through effective communication
Proactive problem resolution
Product expertise
Processing orders on multiple platforms
Generating quotes
Managing assigned accounts
Exceeding the expectations of customers
Working in a team environment
Excellent verbal and written communication skills
Demonstrated attention to detail
Creative problem solving skills
Positive team player
Managing accounts while working directly with customers and sales representatives
Support for customer requests which will include processing orders, generating quotes, completing emails, and product identification along with research
Identifying, analyzing, and creatively solving customer issues and concerns
Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce
Managing, organizing and prioritizing workload to maximize completion of daily responsibilities
Proactively manage all open items to completion
A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve
Preferred
High School Diploma required. Associate's or Bachelor's Degree preferred
2 years of customer service/sales experience
Minimum 2 Years Of Relevant Work Experience
Benefits
HMO health plans
401K
3 weeks PTO
Life Insurance
AD&D
Short and Long Term Disability Insurance
Tuition Reimbursement
Pre-tax accounts for health and child-care
Medical, dental, and vision plans
Employee Assistance Program (EAP)
Pre-tax commuter transportation benefit
Parental leave
Vacation
Sick time
Floating holidays
Jury duty and funeral/bereavement leave
Paid holidays for all eligible full-time employees
Discounted college tuition for eligible employees’ dependents
Airgas Scholarship Program for dependent children
Company
Airgas
Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-11-17Acquired
1986-12-26IPO
Leadership Team
Robert McLaughlin
CFO
J
Jay Worley
Chief Operating Officer
Recent News
2025-12-19
Clayton B. Bruner, P.L.L.C.
2025-11-22
Company data provided by crunchbase