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NC Department of Health and Human Services · 5 hours ago

Director of Quality Improvement ~ Caswell Developmental Center

Lenoir County, NC

Full-time

Onsite

Lead/Staff, Director/Executive

$65K/yr - $113K/yr

3+ years exp

The North Carolina Department of Health and Human Services is one of the largest agencies in the state, responsible for the health and well-being of North Carolinians. The Director of Quality Improvement oversees the Quality Improvement Department, ensuring regulatory compliance and managing patient safety systems.

Health Care

Responsibilities

Oversees and manages the Quality Improvement Department

Advises the facility on potential risks and supports the supervision of the video surveillance program

Serves as the System Administrator for the event-reporting patient safety database

Maintains regular communication with DSOHF regarding system updates and safety events

Monitors regulatory compliance and implements standards based on ICF/IID interpretive guidance

Assists with recertification surveys, health and sanitation inspections, and other regulatory reviews

Develops plans of correction and recommends strategies to mitigate or reduce risks

Monitors and interprets Electronic Health Record (EHR) data

Conducts New Employee Orientation training

Serves on various assigned committees

Qualification

ICF/IID regulations knowledgeRisk Management principlesAnalytical skillsProblem-solving skillsQuality Improvement Program experiencePatient Safety Organization experienceElectronic Health Record (EHR)Root Cause Analysis (RCA)Microsoft WordMicrosoft ExcelPowerPoint presentationsEffective communicationCollaboration

Required

Master's degree in psychology, social work, education, health, business administration, marriage and family therapy or related human services field from an appropriately accredited institution and three years of experience in professional level treatment programming for the applicable client population

Bachelor's degree in one of the fields listed above from an appropriately accredited institution and four years of experience as indicated above; or an equivalent combination of education and experience

Possess a strong knowledge of State and Federal regulations, statutes, and standards governing the operation and accreditation of ICF/IID facilities, along with the ability to assess risks using Risk Management principles and tools

Demonstrate strong analytical skills for reviewing data and investigatory information, supported by effective deductive and inductive reasoning abilities

Exhibit solid problem-solving skills and the capacity to apply sound judgment in complex situations

Maintain professionalism and diplomacy in all interactions, recognizing their importance in effective communication and collaboration

Work experience in a Quality Improvement Program for an ICF/IID residential facility

Knowledge of ICF/IID regulatory standards

Experience with Patient Safety Organization, North Carolina Quality Center, PSO Data base, RL 6 Event Reporting System and experience with conducting a Root Cause Analysis (RCA) to complete investigation

Experience with Electronic Health Record (EHR)

Ability to complete comprehensive reports through use of computer programs such as Word, Excel, and ability to create PowerPoint Presentations