BrightStar Credit Union · 16 hours ago
Front Desk Attendant/Facilities Coordinator
Cooper City, FL, US
Full-time
Onsite
Entry Level
2+ years expBrightStar Credit Union is a community-based credit union that focuses on providing a diverse range of financial services. The Front Desk Attendant/Facilities Coordinator will professionally represent the credit union by greeting members and the public, managing office supplies, and ensuring the security and organization of the facilities.
BankingCredit CardsFinancial ServicesInsurance
Responsibilities
Greets and directs office staff and vendors/guests at the point of entry
Become familiar with active staff members to ensure the safety of incoming/outgoing traffic at the entry point
Oversees package delivery, mail sorting, and distribution
Responsible for outgoing FedEx and UPS shipments
Respond to Facilities/ Security Help Desk tickets
Maintain office security by following safety procedures and controlling access via the reception desk (maintain a logbook, issue visitor badges, etc.)
Maintains and orders office supplies for breakrooms and common areas throughout the building
Update calendars and schedule inspections and meetings as needed
Keep updated records of office expenses and costs
Assist with security reports and investigations
Manage and organize Facilities/Security SharePoint/Shared files and folders
Facilities and security liaison
Coordinate with courier services
Assist facilities and security department as needed
Assist with facilities budget planning, proposal requests, bidding process, due diligence, etc
Assist with facilities project scheduling and tracking
Assist with emergency evacuation and security training
Inspect and ensure that a cleaning vendor maintains the BrightStar Café well
Ensure that the refrigerators are cleaned every week to prevent food spoilage
Ensure that the coffee maker is clean and that coffee supplies and water are stocked for those using the training rooms
Collaborate with maintenance workers to cover time off shifts
Performs other related duties as assigned
Maintain knowledge with B.S.A. Compliance training
To provide outstanding service to internal and external members as defined by our service standards and promises
To answer the telephone and greet all members and associates accurately, courteously, friendly, and professionally
To answer all telephone calls with (3) rings and direct all phone calls to the appropriate person with minimum transfers
To maintain a professional appearance and demeanor for greeting visitors
To maintain all assigned files current, with items filed daily
Qualification
Required
Minimum of two years of related experience
Minimum of a high school education or GED
Must be proficient with Microsoft Office (Word, Excel, PowerPoint)
Must display a confident, friendly voice and good diction
Must be able to work independently and possess excellent telephone and in-person etiquette
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures
Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act
Benefits
Medical, Dental, and Vision
401K Plan with Matching
Tuition Reimbursement Program
Supplemental Benefits
Engagement Area
Wellness Studio & Gym
Company Paid Life Insurance
Health Savings Account with Company Contributions
Company
BrightStar Credit Union
BrightStar Credit Union is a financial firm that offers low-rate loans, insurance, investment, credit, personal & business account services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-08-04
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