ClinicMind · 5 hours ago
Senior Client Onboarding Account Manager
United States
Full-time
Remote
Senior LevelClinicMind is a fast-growing healthcare technology platform designed for complex medical practices. The Senior Client Onboarding Account Manager will own the onboarding process for newly signed high-value practices, managing implementation from contract execution to live production while ensuring successful adoption of the platform.
BillingHealth CareMental HealthSoftware
Hiring Manager
Reuven Lirov
Responsibilities
Lead Getting Started Calls (GSCs) that set expectations, scope, timelines, and success criteria
Serve as the single owner of onboarding for high-value Behavioral Health and Chiropractic practices
Configure and onboard clients across multiple integrated products, not just EHR
Guide practices through payer contracting and enrollment considerations in partnership with CredEdge and RCM
Deliver live, instructor-led workflow based trainings for: Front office and scheduling teams, Providers and clinical staff
Identify onboarding risks early (data readiness, staffing gaps, payer issues, workflow misalignment) and proactively manage them
Maintain detailed onboarding documentation and clear next steps after every client interaction
Drive clients to On Time, In Full (OTIF) go-live outcomes with high confidence and satisfaction
Qualification
Required
Hands-on experience in healthcare SaaS onboarding or implementation (EHR, PM, or RCM platforms)
Behavioral Health and/or Chiropractic domain experience
Experience onboarding high-value or operationally complex practices
Working knowledge of revenue cycle fundamentals, including payer enrollment, claims flow, and denials basics
Comfort leading live client calls, discovery sessions, and trainings without scripts
The ability to ramp quickly: LMS → shadow → co-pilot → solo in days, not months
Preferred
Experience implementing both clinical workflows and billing workflows
Behavioral Health implementations with compliance, documentation, and payer complexity
Chiropractic or Mental Health practice implementations with high visit volume
Prior experience working inside a medical or behavioral health practice (practice manager, billing manager, trainer, etc.)
Experience onboarding multi-product or platform-based solutions, not single-feature tools
Comfort managing assertive, demanding practice owners while maintaining authority and trust
Company
ClinicMind
ClinicMind is a Mental Health Billing Software with built-in Practice Management automation tools.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Reuven Lirov
Chief Operating Officer
Gregg Friedman
Chief Chiropractic Officer
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