Housecall Pro · 6 hours ago
Senior Product Operations Manager I
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $149K/yr
5+ years expHousecall Pro is a company dedicated to helping home service professionals streamline their operations. The Senior Product Operations Manager will own the strategy for engaging with franchise and enterprise partners, translating complex partner requirements into strategic product recommendations, and driving alignment between partner needs and the product roadmap.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Define and drive the strategic approach for engaging with franchise and enterprise partners
Build frameworks for evaluating partner requirements, assessing business impact, and prioritizing investments
Identify patterns across partners to surface strategic opportunities that inform product direction
Develop metrics to measure partnership health, product delivery effectiveness, and business impact
Conduct market research on franchise, distributor, and supplier models to identify product opportunities
Perform competitive analysis to understand how partners evaluate solutions and where gaps exist
Synthesize partner feedback and market insights into strategic recommendations for Product leadership
Partner with Product Managers and Directors to translate research into roadmap priorities
Serve as the senior technical point of contact for strategic partners, managing executive-level relationships
Lead discovery sessions to deeply understand partner business requirements, operational challenges, and growth objectives
Present to partner executives on product roadmaps, integration capabilities, and strategic solutions
Handle escalations and complex technical challenges, providing strategic guidance on solutions and timelines
Lead cross-functional teams across Engineering, Product, Legal, and Business Development to deliver partner solutions
Coordinate API integrations and technical implementations with Engineering teams
Manage complex, multi-stakeholder projects from requirements through delivery
Ensure seamless handoffs between Business Development, Implementation, and ongoing Account Management
Build scalable processes, SOPs, and playbooks that enable the partnerships function to grow
Establish escalation workflows, communication protocols, and prioritization frameworks
Identify opportunities to improve operational efficiency through AI tooling and automation
Mentor team members and develop best practices that elevate partnerships capabilities
Qualification
Required
5+ years experience in technical account management, product operations, product management, or strategy consulting
1+ years experience leading and mentoring others
Bachelor's degree in related field or equivalent work experience
Experience working with enterprise software integrations and APIs
Strong understanding of SaaS business models and franchise/enterprise operations
Proven ability to conduct market research and translate findings into strategic recommendations
Ability to influence without authority and drive alignment across senior stakeholders
Experience managing complex, multi-stakeholder projects
Willingness to travel as needed to support partners (typically 15-20% annually)
Preferred
Experience in B2B SaaS or enterprise software environments, particularly with franchise or multi-location businesses
Strong communication skills with ability to present to executive audiences (internal and partner)
Strong affinity for product strategy—you can connect partner needs to product opportunities
Excellent organizational and project management skills
Deep understanding of how Product organizations operate and make prioritization decisions
Analytical mindset with ability to synthesize qualitative and quantitative data into insights
Experience with product management tools (Jira Product Discovery, Confluence) and AI/automation platforms (Claude, ChatGPT, n8n, Zapier)
Comfort with ambiguity and ability to translate complex partner challenges into actionable problem statements
Customer empathy with ability to balance partner advocacy with business priorities
Benefits
Medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
Health care insurance (medical, dental, vision, disability)
Employee assistance program
401(K)
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
vcnewsdaily.com
2026-01-13
General Catalyst
2026-01-05
Company data provided by crunchbase