Tufts Medicine · 7 hours ago
Patient Transition Facilitator - Boston
Boston, MA
Full-time
Onsite
Entry Level
$20.12/hr - $25.15/hr
1+ years expTufts Medicine is focused on delivering high quality patient care, and they are seeking a Patient Transition Facilitator to assist with the transition from inpatient to outpatient care. This role involves scheduling follow-up appointments for discharged patients and coordinating outpatient care to prevent readmissions, ensuring a positive patient experience and provider satisfaction.
Health CareHospitalMedical
Responsibilities
Works to obtain and understand the patients’ planned discharge dates and requirements
At bedside, when possible, schedules appropriate follow up appointments with the patients’ primary care office and or specialists’ offices and confirm dates & times with the patients and/or family members and other caregivers who will be assisting the patient
Updates Epic after visit summary with appointment information prior to discharge
Calls discharged patients to schedule ordered follow-up appointments
Promptly answers TigerTexts and WQ requests for patient post-discharge follow-up appointments
Provides additional options to patients who are OON while following NSA guidelines
Coordinates external scheduling when necessary
Maintains in-depth knowledge of all assigned departments’ specialty and subspecialty services and departments
Interacts with physicians, nurses, case management, clinic representatives, and support staff to resolve problems, ensuring prompt and excellent customer service and customer relations
Communicates issues related to access and customer service with management to expedite resolution appointments to requesting referring physicians
Participates in the achievement of personal and departmental goals and initiatives
Records and tracks patient encounters
Confers with team members to confirm which patients will be visited first and in which order
Visits patient at the bedside and explains the patient portal, confirms the patient’s interest in accessing their account, walks the patient through their log in process and explains content and limitations of their portal
Informs nurses and other staff members of patients’ requests upon leaving their room and/or enters the request in the Nurse Call system
Qualification
Required
Associate's degree
One (1) year of related experience
Preferred
Bachelor's degree
Previous medical and/or administrative experience
Previous EPIC experience
Experience with registration and scheduling, eligibility, and health insurance
Benefits
Comprehensive Total Rewards package that supports your health, financial security, and career growth
Company
Tufts Medicine
Tufts Medicine is a health system offering healthcare services.
10001+ employees
H1B Sponsorship
Tufts Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Michael Dandorph
President and CEO
Andrew DeVoe
Chief Financial Officer
Recent News
2025-08-17
Company data provided by crunchbase