Pride Health · 16 hours ago
Associate IT Systems Support Specialist
Richmond, VA
Contract
Onsite
Mid Level
$21/hr - $28/hr
3+ years expPride Health is hiring an Associate IT Systems Support Specialist for one of its clients based in Virginia. The role involves managing Windows 11 migration activities at a client’s facility, collaborating with various teams, and maintaining project-related communications.
Health CareHuman ResourcesInformation Technology
Hiring Manager
Mahendra Borana
Responsibilities
Build and maintain a working relationship with Lab Owners, IT Teams, and Management
Update the physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment
Collaborates with the client’s project management team to ensure a seamless migration
Migrate computers and software per the PKI Windows 10 documentation
Document procedures, policies, troubleshooting, and best practices
Coordinates and works with outside vendors for migrations
Maintain daily project-related communications with the Windows 10 team
Participate in daily project scrum meetings
Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up
Escalates migration issues to the project manager
Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
Ability to manage one’s time with minimal supervision to achieve objectives
Qualification
Required
Bachelor's degree in computer science with 3 plus years' experience in deskside support or lab IT environment OR Associate's degree with 3 plus years' experience in deskside support or lab IT environment OR High School Diploma or equivalent with 5 plus years' experience in deskside support or lab IT Environment
Demonstrated Leadership abilities and be achievement-oriented
Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
Strong verbal and written communication skills
Must be customer service orientated and believe in teamwork, collaboration, adaptability, and Initiative
Problem-solving skills to resolve issues
Excellent customer service skills complemented by an ability to listen to and interpret client requests
Ability to troubleshoot Lab IT desktop technology issues
Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes
A proven self-motivational work ethic with the ability to work independently, manage time, and schedule workload to meet deadlines and customer needs
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
401(k) retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Pride Health
Pride Health is a staffing and recruiting company that provides account management and staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Barnes
Scheduling Lead PHC/OPWDD
Recent News
2025-11-06
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