Stripe · 16 hours ago
Manager, Support Process Program Managers
United States
Full-time
Remote
Director/Executive
$138K/yr - $206K/yr
10+ years expStripe is a financial infrastructure platform for businesses, and they are seeking a Manager for their Support Process team. The role involves leading a team of program managers to deliver effective solutions for the Support organization, collaborating with leadership, and driving operational excellence through process improvements.
FinanceFinTechMobile PaymentsSaaS
Responsibilities
Partner closely with Support leadership and cross-functional stakeholders to drive operational excellence within the Support organization
Oversee the strategy and execution of business-critical Support processes, ensuring exceptional delivery and fostering a culture of continuous improvement
Drive top-line prioritization of work, and manage tradeoffs on resourcing and roadmapping
Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant
Evolve the team structure, functions, and roles and responsibilities to meet Stripe’s evolving business needs
Qualification
Required
10+ years of experience in Operations, Support, business process analysis, strategy and operations, consulting, and/or program management
5+ years of experience managing teams of program managers
Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Experience owning globally spanning programs, developing teams and creating leverage through strategic team structures and operating models
Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company's operations and delivered quantifiable business impact
Excellent written and verbal communication skills, with the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams
Ability to address competing priorities across multiple stakeholders and develop a roadmap that aligns resourcing to priorities to deliver a shared goal
Preferred
Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
Experience with relevant Support programs, such as Quality Assurance, Launch Readiness, and Knowledge management
Experience in fintech, financial services, payments, or regulated technology environments
Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Andreessen Horowitz,Baillie Gifford,Founders Fund,General Catalyst,MSD Partners,Thrive CapitalAllianz X,AXA Group,Baillie Gifford,Fidelity,National Treasury Management Agency (NTMA),Sequoia CapitalAndreessen Horowitz,General Catalyst
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Steffan Tomlinson
CFO
Aitor Guevara
Head Of Engineering
Recent News
2026-02-04
2026-02-04
BusinessCloud
2026-02-03
Company data provided by crunchbase