Superior Ambulance Service · 19 hours ago
Help Desk Analyst
Elmhurst, IL
Full-time
Onsite
Entry Level
$19/hr - $21/hr
3+ years expSuperior Ambulance Service is the largest independent emergency medical services provider in the Midwest. The Help Desk Analyst will provide high-quality IT support to employees, participate in critical business activities, and ensure seamless integration of new technologies.
Emergency MedicineHealth CareService Industry
Responsibilities
Provides a high quality of Help Desk (end user) support and care, in a timely, friendly, and courteous manner, to all employees at all business provided and/or approved work locations
Is a regular participant in the IT On-Call Procedure, providing after-hours assistance on as need basis – both as the designated on-call resource (OCR) and as an available resource to IT OCR
Participates in and seamlessly supports critical business activities to include but not limited to The Chicago Marathon; on-premises guest events; training activities; meetings; presentations, etc
Configures, provisions, and maintains all business provided applications, hardware, and online solutions
Provides consultation and support for all authorized applications and online services
Triages, identifies, and resolves issues impacting the use of business provided software and hardware solutions
Responsible for the preparation and seamless integration of new business technologies into existing suite of services
Provides training to end user staff and peers on as needed basis for all business provided resources, hardware, applications, and services
Is available to receive after-hours emergency support requests and calls, as directed to them
Manages and adjusts their schedule to align with maintenance activities relating to assigned work and projects
Plans and coordinates visits to regional corporate offices, remote stations, and other approved facilities to assist with IT product related issues
Assists as in the coordination and execution of approved IT maintenance activities
Maintains (KACE) service tickets, related documentation, and service tools
Provides expert assistance to peer/core teams
Maintains and updates industry related skills; participates in career development planOther duties as identified and assigned
Qualification
Required
College degree with background in Information Technology or three years of IT Help Desk experience
Benefits
Flexible scheduling
Competitive compensation
Multiple station locations with the ability to transfer - throughout the company
Opportunity to work overtime
Health/dental/life insurance
Tuition reimbursement
Opportunity for Career Growth
Medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off
Company
Superior Ambulance Service
Superior Ambulance is an ambulance service agency.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase