Utah State University · 8 hours ago
Orientation and Onboarding Specialist
Logan, UT
Full-time
Onsite
Entry, Mid Level
$52K/yr - $52K/yr
2+ years expUtah State University is seeking a highly detail-oriented professional to join the Student Orientation and Transition Services team. The Orientation and Onboarding Specialist will lead systemwide onboarding and orientation efforts, ensuring newly enrolled students receive a seamless introduction to the university while managing a team to support onboarding initiatives.
Education
Responsibilities
Lead orientation for the USU system, aligning programs with institutional goals and the needs of students attending in Logan, throughout the state, and online
Supervise, train, and mentor professional and student staff reporting to this position, including the A-Team student leaders
Provide leadership, guidance, and mentorship to the program coordinator who oversees the A-Team, offering expertise, coaching, and support to strengthen the A-Team student experience and elevate the overall leadership program
Develop training, customer service standards, and staff development practices that support high-quality student experiences
Design, code, and deliver segmented onboarding communications for approximately 40 student types across all entry terms
Oversee the accuracy and quality of the online orientation serving all campuses, including 200+ meta-tagged slides of content
Manage a team providing high-volume student support via text, email, and phone channels
Direct Logan in-person orientation sessions, including logistics, staffing, and budgets
Collaborate with campus partners to create tailored experiences for international, transfer, returning, and other unique student groups
Serve as the departmental lead for Advantage Orientation, Blackthorn, Modern Campus Message, and relevant software platforms, managing data integrations and staff training
Use dashboards and data tools (e.g., Encoura, Salesforce, Qualtrics) to guide program enhancements
Maintain strong relationships with campus partners and represent the office in key leadership meetings
Manage budgets and financial reporting for orientation and onboarding-related programs
Qualification
Required
Bachelor's degree and two years of progressively responsible related experience, including at least one year of supervisory experience, OR an equivalent combination of education and experience with at least one year of supervisory experience may also be considered
Experience managing large-scale programs, projects, or software platforms
Preferred
Experience with orientation or onboarding programs or a related field at an educational institution
Demonstrated experience in managing communication strategies across different populations
Experience working within a multi-campus or statewide university system
Experience managing budgets and reconciling financial accounts in accordance with institutional policy
Experience developing and implementing strategic plans and contributing to long-term organizational goals
Experience with CRM systems, communication platforms, or orientation software (e.g., Salesforce, Modern Campus, VZ Orientation)
Benefits
14.2% of gross income paid to a retirement account
13 paid holidays per year
22 vacation days per year
12 days of sick leave per year
Excellent health and dental insurance
Long-term and short-term disability insurance
Tuition reduction benefits
Company
Utah State University
The mission of the Alumni Association is to enhance the Utah State University experience through lifelong engagement. facebook.
1001-5000 employees
H1B Sponsorship
Utah State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (36)
2023 (49)
2022 (34)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$0.24MKey Investors
"US Department of Commerce, Economic Development Administation"Utah State Legislature
2022-01-27Grant· $0.24M
2021-11-11Grant
Leadership Team
Michael Torrens
Executive Director, Analysis Assessment & Accreditation
Recent News
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2026-01-08
2026-01-07
2025-12-05
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