Public Consulting Group · 7 hours ago
Client Success Partner
US
Full-time
Hybrid
Entry, Mid Level
$59K/yr - $80K/yr
2+ years expPublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Client Success Partner (CSP) will work closely with PCG Education FFS clients to optimize program returns and manage stakeholder engagement, collaborating with various teams to deliver and expand PCG services.
ConsultingManagement ConsultingService Industry
No H1B
Responsibilities
Create partnerships where clients are retained, highly satisfied, and can serve as references
Own and manage a client portfolio and cultivate relationships with school district partners
Communicate with clients on contract and project deliverables, demonstrating clarity and consistency – be transparent about any potential risks and open to new opportunities
Understand and continually monitor Federal, state, and local Medicaid School-Based program policies
Leverage client communication and management tools, structures, and best practices
Seek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansion
Uphold strong project and change management practices, both internally and externally
Seek and share feedback about the evolving needs of our clients
Be an active participant of the Client Success team, contributing to a professional and respectful team dynamic with a culture of mutual accountability
Work with your supervisor to specify goals and objectives for your portfolio that align to the overall Client Success vision
Take part in special/strategic initiatives and projects, as available and capacity allows
Take initiative to evaluate current processes, identify any gaps, and make improvements
Partner with team regarding FFS business development opportunities and activities
Provide feedback to Data Analytics about client data requests and needs
Collaborate with Technology to identify system improvements
Qualification
Required
BA/BS degree or equivalent experience
2+ years of client management experience preferred, including: Cultivating strong client relationships, Establishing/Understanding project goals and contributing to success, Responsibility for reimbursement optimization initiatives
Understands FFS policy; knowledge of additional SBS programs is preferred
Demonstrated success working cross-functionally and with diverse stakeholders (both internally and externally)
Track record of producing high quality deliverables for clients
Must be located in the Midwest region of the US, preferably Michigan
Communication skills (presentation, facilitation, and written)
Collaboration skills (with peers, staff, and clients) and propensity for relationship building
Problem solving skills; using sound judgement as to when an issue should be escalated
Data analysis skills, especially as it relates to optimization opportunities
Professional maturity and ability to put the best interests of the client and PCG above self-interest
Benefits
Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave
Company
Public Consulting Group
Public Consulting Group is a consulting company offering management consulting services to public sector organizations and entities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Cleveland
Chief Executive Officer
David Flores
Chief Technology Officer
Recent News
Public Consulting Group
2025-11-20
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2025-10-16
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