Cayuse Holdings · 6 hours ago
Tier 1.0 Helpdesk Specialist
Pendleton, OR
Full-time
Onsite
Entry Level
$13.20/hr - $16/hr
1+ years expCayuse Holdings is seeking a Tier 1.0 Helpdesk Specialist to provide customer service support for Client SAP applications. The role involves fielding end-user communication, troubleshooting, and managing incident tickets while adhering to the company's mission and values.
Finance
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation Develop spreadsheets, briefings, and other program documents
Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2. Enter datasets relative to the contract, compile, perform analysis and reconciliation
Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed
Other duties as assigned
Qualification
Required
High School diploma or GED required
1 year of Service/Help desk or customer service support experience
Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now)
Secret Security Clearance required
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Must possess problem-solving skills
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc
Highly motivated with the ability to handle and manage multiple tasks at any one time
Ability to forge new relationships, individual and teaming in nature
Must be a Self-starter, that can work independently and as part of a team
Benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Company
Cayuse Holdings
Cayuse Holdings is an economic enterprise that specializes in providing sourcing and diversity solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase