CivicPlus · 18 hours ago
Technical Support Engineer I
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $27/hrCivicPlus is a company focused on innovation and collaboration to impact local government and its residents. The Technical Support Engineer I role involves providing exceptional customer service and technical assistance across CivicPlus products, ensuring world-class support and service to clients through various communication channels.
GovTechInformation ServicesInformation TechnologySaaSWeb Development
No H1B
U.S. Citizen Only
Responsibilities
Deliver exemplary front-line technical support and service to customers
Investigate, troubleshoot, and resolve customer issues while maintaining clear and user-friendly communication and documentation
Document all interactions comprehensively using ticketing software
Cultivate strong working relationships with both colleagues and customers
Escalate unresolved issues to designated internal teams with detailed documentation
Identify and escalate trending issues, advocating for the resolution of repetitive usability impediments by product engineering teams
Serve as a subject matter expert and contribute to product documentation for internal staff and customers
Provide guidance and collaborate with internal departments to ensure successful outcomes for CivicPlus customers
Work diligently to achieve CivicPlus service level objectives
Qualification
Required
Deliver exemplary front-line technical support and service to customers
Investigate, troubleshoot, and resolve customer issues while maintaining clear and user-friendly communication and documentation
Document all interactions comprehensively using ticketing software
Cultivate strong working relationships with both colleagues and customers
Escalate unresolved issues to designated internal teams with detailed documentation
Identify and escalate trending issues, advocating for the resolution of repetitive usability impediments by product engineering teams
Serve as a subject matter expert and contribute to product documentation for internal staff and customers
Provide guidance and collaborate with internal departments to ensure successful outcomes for CivicPlus customers
Work diligently to achieve CivicPlus service level objectives
Applicants must be authorized to work in the US
Preferred
Degree in relevant technologies (Preferred) or comparable experience
Benefits
Comprehensive health insurance
Dental insurance
Vision insurance
Flexible Time Off
401(k) plan
And more.
Company
CivicPlus
CivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions purpose-built and supported by former municipal leaders and award-winning support teams.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.35MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.35M
2021-05-13Acquired
Leadership Team
Phillip Claiborne
Product Director
Recent News
GlobeNewswire
2025-12-18
2025-08-19
Company data provided by crunchbase