Akin Gump Strauss Hauer & Feld LLP · 7 hours ago
Manager of Enterprise Applications
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$170K/yr - $200K/yr
4+ years expAkin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. They are seeking a Manager of Enterprise Applications to oversee and mentor the Enterprise Applications team, ensuring that all applications are effective and align with the firm's business needs.
Law Practice
Hiring Manager
Raechel Reynolds
Responsibilities
Ensures results of Enterprise Applications team by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
Configure Microsoft Exchange Online, messaging and collaboration products and help firm wide IT with architectural reviews and network planning and design sessions, to be sure that all systems will work properly
Serve as a Subject Matter Expert (SME) on all Exchange matters related to performance, monitoring and integration with third party products
Strategically architect and design messaging systems as they relate to Exchange Online to include other integrated M365 products
Act as a SME for all Messaging, Document Management, Identity Management, and M365 products
Serve as part of third level escalation for vendor management, administration and process management such as change assignment activities, operational reports, service request fulfillment, capacity management, and problem and incident management
Lead and provide in-depth problem analysis, troubleshooting, and coordination and deliver resolutions as a second- or third-level subject matter technical specialist
Liaise and coordinate with vendors and outsourcing partners, helping ensure that work is delivered on-time, secure, and with the right quality aligned to the firm’s standards
Actively support the portfolio of Enterprise Applications by fielding incoming service desk tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems
Recommend, schedule, and perform software improvements, patches, or upgrades
Develop a thorough understanding of the business needs and priorities by developing strong relationships with end users in all roles
Develop and execute roadmaps that include enhancements to functions and integrations, regular maintenance such as upgrades and patches, training and supporting users in all roles
Developing test strategies, minimizing downtime due to planned and unplanned maintenance
Test fixes and perform post-resolution follow up to ensure issues have been adequately resolved
Assist in managing contracts and relationships with suppliers of the enterprise applications
Support other technology team members in interdependent projects and tasks
Lead solution configuration and design through optimization of features, user experience, data governance, process efficiency and system performance
Ensure that the enterprise applications meet firm objectives; fulfill end-user requirements; identify and resolve business requirements issues
Gather, analyze, and define end-user requirements for data access and usability in accordance with business objectives
Qualification
Required
Bachelor's degree from an accredited college or university in Engineering, Computer Science, Software Engineering or equivalent work experience
Strong experience in Microsoft Exchange On-Prem and Exchange Online, monitoring and reporting, end-to-end administration, SMTP, Internet mail and Active Directory in a corporate environment
A minimum of four years of experience in Identity Management systems such as Active Directory, ADFS, Group Policies, virtual directories, and strong authentication
Experience in M365 components such as Exchange Online, Teams, Entra ID, SharePoint Online, Power Platform
Knowledge of Proofpoint SPAM filtering, PowerShell, and ITIL/Service Management
Experience supporting document management systems: iManage, NetDocuments
Experience working in a multi-cultural environment and on virtual teams
Working technical knowledge of SQL
Superb interpersonal skills with the ability to assist users of various skill levels and backgrounds on technical systems and procedures
Effective team collaborator with excellent oral and written communication skills; at ease leading meetings and training
Proven experience overseeing the direction, development, and implementation of enterprise technology solutions
Knowledge of applicable data privacy practices and laws
Exposure to project-based work structures and working on project teams
Results driven professional who can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high pressure environment
Excellent communication and customer service skills with the ability to work effectively with all levels of personnel of the Firm
Consistently demonstrates judgment and discretion in a results orientated environment
Strong attention to detail
Strong organizational and time management skills, including the ability to organize self and others
Commitment to maintaining confidentiality of client and office information and adhering to the Firm's Core Values
Commitment to professional growth and development
Preferred
Experience working in a law firm
Industry certifications: MCSA, MCSE in Messaging
Benefits
A full range of health and other insurance benefits
Financial and/or other benefits (including 401(k) eligibility)
A discretionary bonus
Various paid time off benefits
Company
Akin Gump Strauss Hauer & Feld LLP
Akin is a global law firm with more than 900 lawyers and advisors who pride themselves on dedication to their clients and their communities.
1001-5000 employees
H1B Sponsorship
Akin Gump Strauss Hauer & Feld LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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2025 (9)
2024 (3)
2023 (4)
2022 (3)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Ivan Orlic
Chief Financial Officer
Abid Qureshi
Partner
Recent News
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