Central Ohio Primary Care · 1 day ago
Clerical Float (Patient Service Representative)
Westerville, OH
Full-time
Onsite
Entry Level
1+ years expCentral Ohio Primary Care is seeking a Clerical Float (Patient Service Representative) to provide coverage across all of their primary care offices in Central Ohio. The role focuses on ensuring a positive customer service experience for patients, including check-in and check-out processes, as well as managing patient inquiries and clerical tasks. Responsibilities include collaborating with clinical teams and maintaining patient data confidentiality while adhering to HIPAA regulations.
Health CarePrimary and Urgent Care
Responsibilities
Work closely with assigned area team to ensure COPC and practice/site standards are being met to achieve patient satisfaction
Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone
Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience
Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification
Collect copays, deductibles and/or outstanding balances
Responsible for checking patients out, scheduling follow up appointments and communicating necessary items at time of check out
Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes
Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel
Ensure confidentiality of patient data and stay up to date with HIPAA regulations
Qualification
Required
High School diploma or GED
Ability to remain flexible and adaptable to frequent assignment changes and varying environments
Ability to work with a variety of patient populations including Adults, Pediatrics, and specialty care
Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities
Strong organizational and written communication skills
Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors
Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality
Ability to work independently and in a team environment; and able to lead by example
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR systems)
Preferred
1 year of administrative experience in a healthcare related setting
Benefits
Full-Time/Benefits Eligible
Company
Central Ohio Primary Care
At Central Ohio Primary Care (COPC), we’re building something different: a healthcare model where people always come first — our patients and our team members.
1001-5000 employees
H1B Sponsorship
Central Ohio Primary Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (4)
2022 (4)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Jessica Boston
Chief Financial Officer
Michael Ashanin
Chief Operating Officer
Recent News
Seattle TechFlash
2025-06-27
2025-04-22
Business Journals
2024-05-20
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