Sterling Engineering · 20 hours ago
Field Service Technical Support
Henrico, VA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
6+ years expSterling Engineering is seeking a Field Service Technical Support professional to join their team. This role provides technical guidance to customers before and after the sale, ensuring successful design, fabrication, and assembly outcomes.
ConsultingInformation Technology
Hiring Manager
Margaret Hansen
Responsibilities
Provide advanced technical support to customers on complex product and tooling issues
Review customer requirements, identify potential challenges, and recommend effective solutions
Support product development by translating customer needs into design recommendations and specifications
Maintain strong relationships with product, engineering, and business development teams
Identify and communicate design or integration issues internally and externally
Coordinate product integration efforts between suppliers, internal teams, and customers
Deliver technical presentations and seminars to customers and sales teams
Support vendor qualification efforts with customer representatives
Develop initial project scopes and prepare detailed project plans based on customer requirements and manufacturing capabilities
Maintain required documentation and reports
May be required to work periodically at customer sites
Qualification
Required
Bachelor's degree in a related field, or equivalent experience
Approximately 6+ years of relevant experience
Strong technical, operational, and customer relationship skills
Broad understanding of related processes, technologies, and cross-functional impacts
Ability to influence near-term operational outcomes and contribute to strategic initiatives
Demonstrated experience leading major projects or initiatives
Comfortable making independent decisions and working with ambiguous requirements
Company
Sterling Engineering
Sterling Engineering is an engineering company providing technical recruitment and engineering project services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dolores Connolly
CEO
Recent News
Hartford Business Journal
2025-01-28
Hartford Business Journal
2024-12-20
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