ServiceNow · 18 hours ago
Sr Staff Software Engineer
San Diego, CA
Full-time
Onsite
Senior Level, Lead/Staff
$172K/yr - $301K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The role seeks a senior technical leader to shape the future of ServiceNow's developer experience by architecting and building core features for the ServiceNow IDE, impacting thousands of developers on the platform.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
You'll work on the ServiceNow IDE —a web-based VSCode fork that serves as the foundation for our Build Agent, an agentic AI product that empowers and enhances developer productivity
You'll own significant technical initiatives end-to-end, set engineering standards for the team, and work cross-functionally with design, product, and AI teams to define what modern AI-assisted development looks like
You'll be both a hands-on engineer diving deep into complex technical challenges and a strategic leader who keeps the bigger picture in focus—driving outcomes, not just deliverables
Qualification
Required
Proven experience leading technical teams (5+ members) or in a formal management capacity
Demonstrated track record of owning outcomes end-to-end, not just deliverables
Natural sense of accountability and responsibility for project success beyond individual contributions
Extensive experience partnering with design, product, and business stakeholders
Strong communication skills with ability to translate technical concepts for non-technical audiences
Strategic mindset with understanding of how individual work connects to broader business objectives
Takes ownership of shaping and influencing the bigger picture, not just executing within it
Commitment to code quality, engineering best practices, and technical hygiene as core responsibilities
Track record of establishing and maintaining high standards for team deliverables
Proactive 'see it, own it' mentality—willing to address gaps, fix issues, and improve processes regardless of whether it's 'your job'
Leads by example in creating and maintaining excellent engineering culture
No task too small if it needs doing; willing to roll up sleeves when the team needs it
Deep understanding of TypeScript's type system, generics, and advanced typing patterns
Extensive experience debugging and resolving compiler errors across large TypeScript codebases
Expert knowledge of type declarations and modules: ambient .d.ts files, module augmentation, ESM vs CommonJS
Proficiency with TypeScript tooling and configuration: tsconfig.json, tsc, ts-node, linting (eslint, typescript-eslint), and formatting (prettier)
Strong understanding of cross-environment concerns: DOM typings, Node.js typings, event handling, and runtime compatibility
Experience with build and integration tools: bundlers (esbuild, vite, webpack), and type-safe APIs/contracts (zod, io-ts)
Deep understanding of AST structure, node types, and traversal patterns
Proficiency with source maps and debugging transformed code
Expert knowledge of the JavaScript event loop, microtasks vs macrotasks, and asynchronous behavior
Experience with Web Workers, Service Workers, and Shared Workers
Strong grasp of ES Modules, bundlers (Webpack, Rollup, Vite), and tree-shaking optimization
Understanding of JSON, structured cloning, and serialization techniques
Knowledge of feature detection and polyfilling strategies
Expertise with core APIs: fs, path, http, events, stream, buffer, crypto
Deep understanding of async patterns: event loop, promises, async/await, timers, and error handling
Strong knowledge of module systems: ESM vs. CommonJS, module resolution, and caching behavior
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
San Gabriel Valley Tribune
2026-02-04
2026-02-04
2026-02-04
Company data provided by crunchbase