Affinity Federal Credit Union · 1 day ago
Call Center Representative
United States
Full-time
Remote
Entry Level
$48K/yr - $50K/yr
2+ years expAffinity Federal Credit Union is seeking results-oriented and service-focused individuals to join their digital contact center team. The role involves providing knowledgeable, prompt, accurate, and courteous service to members, handling inbound calls, and developing long-term financial relationships.
AccountingBankingCreditFinancial Services
Responsibilities
Communicating with members via digital channels to discuss their individual financial needs
Effectively handle inbound calls
Seek solutions to problems
Identify needs based sales opportunities
Develop long term financial relationships with our members
Qualification
Required
Minimum of two years of experience in a customer service capacity, high volume call center experience strongly preferred
Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills
Must be positive, patient and customer focused at all times
The ability to multi-task is essential in this role
Preferred
Prior banking experience is preferred
Prior CRM experience is preferred, but not required
Bilingual, Spanish-speaking is preferred
Benefits
Full medical/ dental/prescription coverage
401(k) plan
Profit sharing
Generous paid time off
Discounts on products and services
Paid time off for volunteering
Extensive educational and developmental opportunities
Access to our formal Tuition Assistance Program
Company
Affinity Federal Credit Union
Affinity Federal Credit Union is a financial firm that offers credit management, insurance, loans, accounting, and banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Brauer
President & CEO
Tim Van Slooten
VP Wealth Management
Recent News
2026-01-16
Business Wire
2026-01-13
Company data provided by crunchbase