Manulife · 17 hours ago
Business Analyst, Sales Technology
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $122K/yr
2+ years expManulife/John Hancock is a leading international financial services provider, helping people make decisions easier and lives better. We are seeking a Business Analyst, Sales Technology to join our dynamic and growing team, responsible for continuously improving and enhancing business technologies while ensuring data integrity and optimizing business processes.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Business Requirements Development: Translate business needs into clear, comprehensive requirement documents and technical specifications across multi‑technology projects
Process & Technology Enhancement: Identify opportunities to design, implement, and optimize new and existing business processes and systems
Salesforce Administration: Manage Salesforce and third‑party integrations by designing, testing, documenting, and supporting enhancements, resolving issues, and implementing user experience improvements
Agile & Best Practices: Ensure solutions follow software best practices within an agile SDLC framework
Continuous Improvement: Deliver ongoing enhancements while maintaining a long‑term strategic view of system and process evolution
Project Coordination: Support and participate in multiple concurrent initiatives and projects
Qualification
Required
Salesforce Experience: 1-3 years of relevant experience working with the Salesforce platform. Salesforce Certified Business Analyst is a plus but not required
Business Analysis Experience: 2-4 years of experience as a Business Analyst
Financial Services Experience: 1-3 years of experience in Financial Services or a general understanding of financial services operations
Analytical and Critical Thinking: Strong analytical and critical thinking skills
Documentation Skills: Proficiency in requirements solicitation and writing, creating process maps, flow diagrams, reference guides, and other supporting documentation
Technical Proficiency: High competence and working knowledge of PC-based software such as MS Teams, Excel, Word, PowerPoint, Project, and Windows
Systems Knowledge: Familiarity with systems like Salesforce.com products, Salesvue, Seismic, Microsoft Azure/Power BI, and Microsoft O365
Salesforce Knowledge: Knowledge of Salesforce's different modules, objects, and capabilities
Time Management: Highly motivated with experience managing multiple priorities under tight timelines
Problem-Solving Passion: Possess a passion for digging deeper to uncover new approaches and solutions
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
Full range of statutory leaves of absence
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31BKey Investors
RBC Capital Markets,Scotiabank,TD Securities
2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Eugene Wen
VP and Group Advanced Analytics
Recent News
2026-01-21
Company data provided by crunchbase