Assistant Front Office Manager – Luxury Hotel | Alila Napa Valley jobs in United States
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Alila Hotels · 5 hours ago

Assistant Front Office Manager – Luxury Hotel | Alila Napa Valley

positionNapa, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

Alila Napa Valley is seeking an Assistant Front Office Manager to help lead front desk and guest services operations at our boutique luxury resort. This role involves overseeing daily front office operations, supervising front desk colleagues, and ensuring high standards of service and guest satisfaction.

HotelResorts

Responsibilities

Assist in managing daily front office operations, including guest arrivals, departures, and room assignments
Supervise, train, and develop front desk colleagues to ensure consistent luxury service delivery
Oversee cash handling and ensure proper controls and reporting
Support scheduling and staffing needs to meet business levels and maintain efficient operations
Respond promptly to guest inquiries and concerns, resolving issues with professionalism and empathy
Collaborate with other departments to ensure seamless communication and service
Monitor guest feedback and partner with leadership to drive service improvements
Uphold Hyatt and Alila standards of care, safety, and compliance

Qualification

Front office supervisory experienceLuxury hotel experienceHotel property management systemsVerbal communication skillsWritten communication skillsLeadership skillsMultitaskingCalm under pressure

Required

Minimum one year of front office supervisory experience
Strong verbal and written communication skills; ability to interact confidently with guests and colleagues
Proven leadership skills with the ability to coach and inspire a team
Ability to multitask and remain calm in high‑volume or fast‑paced environments
Flexible schedule including weekends, evenings, and holidays
Proficiency in hotel property management systems

Preferred

luxury or boutique hotel experience strongly preferred
Opera experience a plus

Benefits

Competitive salary and benefits package
Paid time off from date of hire
Medical, dental, and vision insurance
12 free nights at Hyatt hotels worldwide + colleague rates
$1,000 annual wellness/education reimbursement

Company

Alila Hotels

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Alila’s remarkable destinations invite you to embrace the wonder of the world around you—and discover the profound possibilities within you.
dateFounded in 2001
location
Bukit Merah, Central Region, SGP
people-size10001+ employees
web-link
https://www.alilahotels.com/

Funding

Current Stage
Late Stage

Recent News

MarketScreener
Alila Hotels Beckons Travelers to Experience the Luxury of Wonder Through Global Campaign, A World Awaits
2025-09-08
Company data provided by crunchbase