King Soopers/City Market · 14 hours ago
Associate Experience Manager
Cincinnati, OH
Full-time
Onsite
Mid Level
3+ years expKing Soopers/City Market is responsible for leading the development and execution of enterprise-wide strategies that elevate the associate experience across the Kroger organization. The Associate Experience Manager will drive the creation and implementation of programs that foster a positive, inclusive, and engaging work environment, while collaborating with internal stakeholders to enhance engagement and retention.
Food ProcessingRetail
Responsibilities
Design and execute strategic initiatives that align the associate experience with Kroger’s business goals and Associate Experience strategy, translating vision into tangible outcomes
Design and lead programs that promote associate recognition, support well-being, and promote a culture of inclusion and belonging
Collaborate with Associate Experience leadership teams to assess engagement levels and implement improvement plans that drive measurable results
Partner with Associate Research teams to facilitate feedback loops through surveys, focus groups, and listening sessions, ensuring that associate voices inform the associate experience strategy
Partner cross-functionally with corporate functions to enhance the holistic associate experience in stores, sites, and offices
Serve as a subject matter expert in experience design and partner across Associate Experience to scale experience design as a core leadership capability
Manage high-impact projects that improve the associate experience across retail, business units and corporate functions
Travel up to 25% to associate-based sites (division offices, distribution centers, etc.)
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential functions of this position with or without reasonable accommodation
Qualification
Required
3+ years of experience in employee engagement, human resources, or operations within a retail or service-oriented environment
Excellent communication and relationship-building skills
Proven ability to manage multiple stakeholders and drive accountability across teams
Excellent attention to detail
Excellent follow-up and follow through skills
Independent decision-making abilities
Preferred
Bachelor's degree in Human Resources, Business Administration, Communications, or related field
Experience with survey tools, data analysis, and reporting
Any experience in a Kroger Division or Retail Operations role
Familiarity with grocery retail operations
Company
King Soopers/City Market
King Soopers & City Market is Colorado's largest, full-service retail grocery chain. Our roots began in Colorado.
10001+ employees
Funding
Current Stage
Late StageRecent News
2025-12-19
Canada NewsWire
2025-08-26
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