Fullsteam · 7 hours ago
Customer Support Specialist I
United States
Full-time
Remote
Mid Level
$22.39/hr - $24.23/hr
3+ years expFullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. They are seeking a passionate and tech-savvy Customer Support Specialist to provide on-call support, manage and troubleshoot hardware and software, and support new customer launches.
PaymentsSoftware
Responsibilities
On-call responsiveness to support inquiries, both virtually and in-person
Managing, maintaining, and troubleshooting hardware and software across sites
Setting up and installing hardware
Inputting data for client sites
New customer launch support
Public speaking skills / leading training sessions
Managing multiple projects simultaneously
Researching alternative solutions for problems as they appear
Creating templates to make communication more efficient
Communicating technical details to users in layman’s terms
Constantly seeking to improve
Able to travel <10%
Qualification
Required
At least three years of relevant customer support experience
Comfortable learning new tools and technology
Can communicate clearly and precisely, both verbally and in writing
Determination to investigate and solve hard problems
Self-driven, can operate independently, and respond to unexpected situations with confidence
Strong critical thinking skills
Able to manage multiple competing priorities
Develop and maintain outstanding customer relationships
Adaptable and creative
Ability to work 'on call' and odd hours, including evenings and weekends
Preferred
Experience in a taproom or restaurant setting
Experience with various operating systems and POS systems
Company
Fullsteam
Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of 1,700 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Aquiline Capital PartnersSixth Street
2023-05-25Private Equity
2021-12-02Private Equity
Leadership Team
Bradley Friemel
Chief Technology Officer, Rentals Vertical
Charles Freund
Chief Financial Officer
Recent News
Company data provided by crunchbase